problem with paizo order # 1739890

[sarokcat]

I was informed by email that my ap subscription had been set to start with jade regent as per my request. I was quite happy with how things worked out, until today when it is trying to bill me for the carrion crown ap as well as the jade regent which should be the start of my order.

to reiterate, i do NOT want carrion crown 6. I do NOT have the rest of the AP because i have recently started as a player in the ap. I DO want my subscription to start with jade regent, as we are all excited by the chance to revisit sandpoint and the eastern adventures.

todays billing attempt-
This order contains the following items:
1 x Pathfinder Roleplaying Game: Ultimate Combat (OGL) Hardcover (preorder) @ 33.99 = $33.99
1 x Pathfinder Adventure Path #48: Shadows of Gallowspire (Carrion Crown 6 of 6) (PFRPG) Print Edition (preorder) @ 13.99 = $13.99
1 x Pathfinder Adventure Path #49: The Brinewall Legacy (Jade Regent 1 of 6) (PFRPG) (preorder) @ 13.99 = $13.99
1 x Pathfinder Campaign Setting: Pathfinder Society Field Guide (PFRPG) (preorder) @ 16.99 = $16.99
1 x Pathfinder Campaign Setting: Inner Sea Magic (PFRPG) (preorder) @ 16.99 = $16.99

This is once more not what i want, so if possible please contact me as soon as the situation is rectified

the email.
In a message dated 7/13/2011 10:52:51 A.M. US Mountain Standard Time, [e-mail] writes:
Mark,

Regarding your messageboard post, here:

http://paizo.com/paizo/messageboards/paizo/customerService/campaignSettingS ubscription&page=1#8

I have just gone ahead and set the starting volume of your AP subscription to Jade Regent #1. If this is what you would like to have happen, then no further action is necessary. If you would rather get Carrion Crown #36 as your starting volume, please let me know and I will undo the changes I have made.

If you have any further questions or concerns, please let me know. Thanks!

Sincerely,

Cosmo Eisele
Customer Service Manager
7120 185th Ave NE Ste 120
Redmond, WA 98052-0577
Phone: [phone]
Fax: [phone]
Email: [e-mail]

[Cosmo]

sarokcat wrote:

I was informed by email that my ap subscription had been set to start with jade regent as per my request. I was quite happy with how things worked out, until today when it is trying to bill me for the carrion crown ap as well as the jade regent which should be the start of my order.

to reiterate, i do NOT want carrion crown 6. I do NOT have the rest of the AP because i have recently started as a player in the ap. I DO want my subscription to start with jade regent, as we are all excited by the chance to revisit sandpoint and the eastern adventures.

I apologize for the mix-up! Unfortunately, when working with automated systems like this, it is sometimes difficult to get to not do what it wants to do. However, I have canceled the Carrion Crown book from your order, and we will get your Jade Regent book shipped out to you next week.

Thanks,
cos

[sarokcat]

Cosmo wrote:

sarokcat wrote:

I was informed by email that my ap subscription had been set to start with jade regent as per my request. I was quite happy with how things worked out, until today when it is trying to bill me for the carrion crown ap as well as the jade regent which should be the start of my order.

to reiterate, i do NOT want carrion crown 6. I do NOT have the rest of the AP because i have recently started as a player in the ap. I DO want my subscription to start with jade regent, as we are all excited by the chance to revisit sandpoint and the eastern adventures.

I apologize for the mix-up! Unfortunately, when working with automated systems like this, it is sometimes difficult to get to not do what it wants to do. However, I have canceled the Carrion Crown book from your order, and we will get your Jade Regent book shipped out to you next week.

Thanks,
cos

noticed today that carrion crown worked its way back into my lineup, im assuming that its a case, of the automated system fighting back still

pending 1x Pathfinder Campaign Setting: Pathfinder Society Field Guide (PFRPG)
(may be picked up at Gen Con Indy 2011), $16.99
1x Pathfinder Adventure Path #49: The Brinewall Legacy (Jade Regent 1 of 6) (PFRPG)
(may be picked up at Gen Con Indy 2011), $13.99
1x Pathfinder Campaign Setting: Inner Sea Magic (PFRPG)
(may be picked up at Gen Con Indy 2011), $16.99
1x Pathfinder Roleplaying Game: Ultimate Combat (OGL) Hardcover
(may be picked up at Gen Con Indy 2011), $33.99
$81.96 Standard Postal Delivery : $8.28 $90.24

--------------------------------------------------------------------------- -----

late July 1x Pathfinder Adventure Path #48: Shadows of Gallowspire (Carrion Crown 6 of 6) (PFRPG) Print Edition
(may be picked up at Gen Con Indy 2011), $13.99
$13.99 Standard Postal Delivery : $5.47 $19.46

so its trying to get back in there, if possible could you take it back out? (and maybe take it out back and shoot it a few times to keep it out?)

[Cosmo]

sarokcat wrote:

noticed today that carrion crown worked its way back into my lineup, im assuming that its a case, of the automated system fighting back still

pending 1x Pathfinder Campaign Setting: Pathfinder Society Field Guide (PFRPG)
(may be picked up at Gen Con Indy 2011), $16.99
1x Pathfinder Adventure Path #49: The Brinewall Legacy (Jade Regent 1 of 6) (PFRPG)
(may be picked up at Gen Con Indy 2011), $13.99
1x Pathfinder Campaign Setting: Inner Sea Magic (PFRPG)
(may be picked up at Gen Con Indy 2011), $16.99
1x Pathfinder Roleplaying Game: Ultimate Combat (OGL) Hardcover
(may be picked up at Gen Con Indy 2011), $33.99
$81.96 Standard Postal Delivery : $8.28 $90.24

--------------------------------------------------------------------------- -----

late July 1x Pathfinder Adventure Path #48: Shadows of Gallowspire (Carrion Crown 6 of 6) (PFRPG) Print Edition
(may be picked up at Gen Con Indy 2011), $13.99
$13.99 Standard Postal Delivery : $5.47 $19.46

so its trying to get back in there, if possible could you take it back...

I'm not sure where you are seeing this. If you look at the confirmation email I sent you on 7/22, it says:

Confirmation email wrote:

"This order contains the following items:

1 x Pathfinder Roleplaying Game: Ultimate Combat (OGL) Hardcover (preorder) @ 33.99 = $33.99
1 x Pathfinder Adventure Path #49: The Brinewall Legacy (Jade Regent 1 of 6) (PFRPG) (preorder) @ 13.99 = $13.99
1 x Pathfinder Campaign Setting: Pathfinder Society Field Guide (PFRPG) (preorder) @ 16.99 = $16.99
1 x Pathfinder Campaign Setting: Inner Sea Magic (PFRPG) (preorder) @ 16.99 = $16.99

This item was canceled July 22, 2011:
1 x Pathfinder Adventure Path #48: Shadows of Gallowspire (Carrion Crown 6 of 6) (PFRPG) Print Edition (preorder)

The following items were moved to a different order:

1 x Pathfinder Campaign Setting: Dungeons of Golarion (PFRPG) Print Edition @ 19.99 = $19.99
(Fulfilled July 13, 2011 at 10:13 AM (US/Mountain)); (Moved to order 1742500)"

(Emphasis mine)

As you can see, everything should be 5 by 5 for your shipment this week.

Thanks,
cos

[sarokcat]

I am seeing it when i go to the my subscribtions link at the top of the page, this is what it tells me.

pending 1x Pathfinder Roleplaying Game: Ultimate Combat (OGL) Hardcover
(may be picked up at Gen Con Indy 2011), $33.99
1x Pathfinder Campaign Setting: Inner Sea Magic (PFRPG) Print Edition
(may be picked up at Gen Con Indy 2011), $16.99
1x Pathfinder Adventure Path #49: The Brinewall Legacy (Jade Regent 1 of 6) (PFRPG) Print Edition
(may be picked up at Gen Con Indy 2011), $13.99
1x Pathfinder Campaign Setting: Pathfinder Society Field Guide (PFRPG) Print Edition
(may be picked up at Gen Con Indy 2011), $16.99
$81.96 Standard Postal Delivery : $8.28 $90.24

--------------------------------------------------------------------------- -----

late July 1x Pathfinder Adventure Path #48: Shadows of Gallowspire (Carrion Crown 6 of 6) (PFRPG) Print Edition
(may be picked up at Gen Con Indy 2011), $13.99
$13.99 Standard Postal Delivery : $5.47 $19.46

--------------------------------------------------------------------------- -----

mid-September 1x Pathfinder Adventure Path #50: Night of Frozen Shadows (Jade Regent 2 of 6) (PFRPG), $13.99

Now if its canceled thats all well and good, as long as it doesnt try to ship itself in its own order

[Sara Marie]

I've verified its canceled off your subscription and it looks like the display on your My Subscription page is just not figuring it out. I've forwarded the issue onto the tech team.