Order 3334140

[Andrew Santom]

Greetings,

I wanted to ask about Order 3334140. I still have not received it. Thank You.

Regards,

Andrew Santom

[Phone number redacted]

[Katina Davis]

Hello Andrew,

It looks like the last tracking information we have for your shipment is that it was transferred to a Post Office near you. There can sometimes be a bit of a delay after a package is transferred, but it should still be on the way. According to the shipping estimate, the shipment should arrive by tomorrow.

If you still haven't seen it by Friday, just let us know and we'll be glad to get a replacement set up for you. We've found that typically giving shipments a day or two extra to arrive usually does the trick, but we're always happy to help if that doesn't solve the problem.

Please let me know if there are any further questions or concerns that you may have in the meantime.

Thanks!
Katina

P.S. I've redacted the phone number that you left in your post, since others would be able to see it and I don't want you to get any prank calls. :)

[Andrew Santom]

Katina Mathieson wrote:

Hello Andrew,

It looks like the last tracking information we have for your shipment is that it was transferred to a Post Office near you. There can sometimes be a bit of a delay after a package is transferred, but it should still be on the way. According to the shipping estimate, the shipment should arrive by tomorrow.

If you still haven't seen it by Friday, just let us know and we'll be glad to get a replacement set up for you. We've found that typically giving shipments a day or two extra to arrive usually does the trick, but we're always happy to help if that doesn't solve the problem.

Please let me know if there are any further questions or concerns that you may have in the meantime.

Thanks!
Katina

P.S. I've redacted the phone number that you left in your post, since others would be able to see it and I don't want you to get any prank calls. :)

AWESOME. Thanks for the quick response!

[Andrew Santom]

Hi Katina,

I just wanted to let you know I still have not received the order. I am willing to give it until tomorrow. Thanks

Andrew Santom

[Katina Davis]

Okay, perfect. We'll be out of the office over the weekend, but if you still haven't seen it by Monday, I will get a replacement sent out to you. Thanks so much for your patience!

[Andrew Santom]

Greetings,

My order, 3334140, did not come.

Regards,

Andrew Santom

[Katina Davis]

Hello Andrew,

I'm so sorry to hear that your order has still not arrived! I have set up a replacement, and I will be sure that our warehouse gets it sent out as soon as they are able. Once they've processed it, you should receive a confirmation email to let you know that it's on the way.

If the original shipment shows up, please let us know. Otherwise, your replacement should be on the way shortly. I greatly appreciate your patience with this matter! Don't hesitate to ask if there are any further questions or concerns that I would be able to assist you with in the meantime.

Thanks!
Katina

[Andrew Santom]

Katina Mathieson wrote:

Hello Andrew,

I'm so sorry to hear that your order has still not arrived! I have set up a replacement, and I will be sure that our warehouse gets it sent out as soon as they are able. Once they've processed it, you should receive a confirmation email to let you know that it's on the way.

If the original shipment shows up, please let us know. Otherwise, your replacement should be on the way shortly. I greatly appreciate your patience with this matter! Don't hesitate to ask if there are any further questions or concerns that I would be able to assist you with in the meantime.

Thanks!
Katina

Hi Katina,

It did not show today either. The post office is horrible. Thanks for your quick actions to set up a replacement.

Andrew Santom

[Andrew Santom]

Greetings,

I ended up getting the original order over the weekend. The modules were in bad shape. The entire package you could tell got soaked so the modules had a lot of water damage. The replacement came today. What would you like me to do with the original order? I can send it back if you would like.

Thanks for the quick replacement. Thank you again.

Regards,

Andrew Santom

[Katina Davis]

Hello Andrew,

Since it sounds like the original order is damaged, there's no need to send it back to us. If the books are still usable, you may consider donating them to a local library or high school. As long as your replacements arrived and they are undamaged, then you should be all set.

Please let me know if there's anything else I can do to help out, and I would be more than happy to do so.

Thanks!
Katina