Double charged for subs


Customer Service

Shadow Lodge

I picked up my items at GenCon and payed for them there. Got my CC statement today and was charged there too. Order# 1477684

Paizo Employee Director of Sales

Gear wrote:
I picked up my items at GenCon and payed for them there. Got my CC statement today and was charged there too. Order# 1477684

I double checked with our credit card processor. There was only a transaction on 7/26, for the full amount. There was no charge for the subscription materials when you picked them up at Gen Con, and when scanned at the checkout these books would have come up as $0.

Thanks,
cos

Shadow Lodge

Cosmo wrote:
Gear wrote:
I picked up my items at GenCon and payed for them there. Got my CC statement today and was charged there too. Order# 1477684

I double checked with our credit card processor. There was only a transaction on 7/26, for the full amount. There was no charge for the subscription materials when you picked them up at Gen Con, and when scanned at the checkout these books would have come up as $0.

Thanks,
cos

Right on...that's a load off my mind. Thanks

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