Has anyone seen my dice bag?
I'm afraid not Hugo. Where did you leave it? Not at GenCon I hope?
4) What are you referring to? I would be happy if you could show me where you think I made a mistake.
Entitling a post “What the Hell?” is downright rude no matter the reason for your chagrin. “Is there a problem with my request?”, “Did you receive my request?”, “I am still waiting for a reply”, “Customer Service has not answered my query” and several dozen other things would have more accurately and politely voiced your concern – and would not have attracted any attention from other message-board posters, thus saving yourself an argument.
That was your first mistake.
Thanks. Your suggestion is helpful, although I think my posts were better at maximizing my personal benefit.
But in the spirit of Kyle Broflowski: You know, I learned something today. Maybe I should not be using attention-grabbing headlines when trying to grab customer support attention.
Director of Sales
|
I did, but then again, I did not only send one email before I turned to this board. So I actually already DID what he suggested to me instead of posting here. And despite the fact that he claims it is coincidence, my personal tally is:Two emails = no response.
One forum post = immediate handling of the request, in addition to a great amount of fun posts on this board.
Actually, no.
Two emails = A Response. Unfortunately, delayed by a week.
One messageboard post = Another response, and only to the inappropriate tone of your post.
Once again, I am very sorry for the delayed response. In the future, you can expect a more prompt reply to your emails.
I think this thread has gone on too long already.
Thanks,
cos
|
Chief Technical Officer
|
It might be helpful, however, if they would clarify somewhere that email is not the preferred media for support requests.Cosmo himself stated in his post above that it was NOT your messageboard post that got you resolution, and that the timing was coincidence.
I suggest you actually read what is said by the CS before continuing to claim was has already been stated as false?
I did, but then again, I did not only send one email before I turned to this board. So I actually already DID what he suggested to me instead of posting here. And despite the fact that he claims it is coincidence, my personal tally is:
Two emails = no response.
One forum post = immediate handling of the request, in addition to a great amount of fun posts on this board.
Accusing us of lying to you probably isn't helping you win friends here either.
You might try comparing the time stamp of your messageboard post and the time stamp on the customer service reply (make sure you're looking at when it was sent, not when it was received, and adjust from GST if need be). Looks like there *is* such a thing as coincidence!