|
According to my Subscriptions page, it shows my last order containing several books including Kingmaker 5 was shipped out on 7/9; however as of today's mail delivery it is still not here. That is over two weeks and I'm in Northern California - not far from Washington.
I already have an email confirming my next shipment will be shipped out by end of this week and unfortunately I'm still jonsing for the last one.
Please help - are you able to track this shipment at all?
Robert
Director of Sales
|
According to my Subscriptions page, it shows my last order containing several books including Kingmaker 5 was shipped out on 7/9; however as of today's mail delivery it is still not here. That is over two weeks and I'm in Northern California - not far from Washington.
I already have an email confirming my next shipment will be shipped out by end of this week and unfortunately I'm still jonsing for the last one.
Please help - are you able to track this shipment at all?
Robert
Your order is definitely running late at this point, but it is not yet so late that we should give up on it. Please give your order another week to arrive. If you still haven't seen it by the end of next week, let me know and I will set you up with replacements at that time. In the meantime, since we did ship the subscription stuff to you, the PDFs are available for download on your My Downloads page.
Thanks,
cos
|
|
According to my Subscriptions page, it shows my last order containing several books including Kingmaker 5 was shipped out on 7/9; however as of today's mail delivery it is still not here. That is over two weeks and I'm in Northern California - not far from Washington.
I already have an email confirming my next shipment will be shipped out by end of this week and unfortunately I'm still jonsing for the last one.
Please help - are you able to track this shipment at all?
Robert
Your order is definitely running late at this point, but it is not yet so late that we should give up on it. Please give your order another week to arrive. If you still haven't seen it by the end of next week, let me know and I will set you up with replacements at that time. In the meantime, since we did ship the subscription stuff to you, the PDFs are available for download on your My Downloads page.
Thanks,
cos
Thanks Cos. I hate waiting.
PDFs true....but I can't enjoy that new book smell on a PDF! :-)
So there's no way to track it eh? What's wrong with the US Mail service??? Three of my orders in the past year have come damaged, and now this! Over two weeks to go 700 miles. And they're increasing postage cost too! I know it's not your fault; but you're customer service so it's in your job description to have to put up with ceaseless bemoaning, b$!~&ing, griping, and lamenting along with a plethora of stupid questions and asinine requests.
:-)
Robert
|
Hey Cos,
It's now 8/3 and as of today, there is still no package from the shipment you sent on 7/9.
It's very frustrating. I know it's not Paizo's fault and I appreciate your efforts to fix the problem.
Robert
I've set up replacements to go out with the next subscription. If the original shows up in the meantime, please let us know so we can cancel the replacement.
thanks
sara marie
|
|
Hey Cos,
It's now 8/3 and as of today, there is still no package from the shipment you sent on 7/9.
It's very frustrating. I know it's not Paizo's fault and I appreciate your efforts to fix the problem.
Robert
I've set up replacements to go out with the next subscription. If the original shows up in the meantime, please let us know so we can cancel the replacement.
thanks
sara marie
Thank you so very much Sara.
BTW, you look significantly better than your coworker there. :-)
Robert
|
|
Hi Sara, when did you actually send out the replacements?
I still haven't received the original shipment, and I have not recd the replacements and it's been 2 weeks since I last posted.
In the meantime, I DID receive August's order - so I do know that the post office remembers where I live, however. So at least that is some good news.
Robert
|
Director of Sales
|
Hi Sara, when did you actually send out the replacements?
I still haven't received the original shipment, and I have not recd the replacements and it's been 2 weeks since I last posted.
In the meantime, I DID receive August's order - so I do know that the post office remembers where I live, however. So at least that is some good news.
Robert
Sara Marie set you up with replacements on 8/3 to go with your next subscription shipment. Your "August" shipment went out on 7/29, so your replacements will be sent with your September shipment.
Thanks,
cos
|
|
Are you serious? I wont get the items that I already paid for that I should have gotten in mid July until sometime in late September???
Forgive me if I seem a bit indignant or bitter about it, but that just seems a bit shall we say "short end of the stick." -ish.
Sadly it's not your fault nor mine; it's the US Postal Service. But you're eating the cost, and I (the customer) am eating the shaft! I'm really starting to get burnt out on the lack of professionalist with the USPS.
Anecdotally, several packages (from you) have come damaged and when I complained to them, all they said is "did you pay for insurance." Why should I have to pay more to ensure that the service I'm already paying you for is done carefully? How would it be if a taxi driver told you "It'll cost you an extra $20.00 if you want to get the airport sans a broken arm." I did purchase insurance on a Playstation I had shipped to me - and when I got it, the blue ray laser had broken loose inside - I had to pay shipping again to send it back, and the USPS told me when I asked about the insurance "the insurance doesn't cover that since the damage isn't external." I kid you not - I can't make this stuff up! Combine that with the fact that the USPS is simply leaving the boxes of books you send me on my porch - no signature, no security at all, and not delivering to anyone. So anyone could have come by and taken July's order off my steps. I dont' live in the Ghetto, but it's not an upscale gated community either. Like I said - I'm growing really frustrating and tired with the whole thing. If this kind of frustrating and unsatisfying experiences continue to happen, I'll have to reconsider other options of my purchases; such as switching to PDF purchases only. It's no wonder the USPS is claiming they're going broke.
EDIT: Am I being charged for the shipping on all those books again then? Or if they come together in Sept am I only paying for the two new items?
Robert
|
|
EDIT: Am I being charged for the shipping on all those books again then? Or if they come together in Sept am I only paying for the two new items?
Robert
I'm just reposting my EDIT aspect of this post - in case my post was viewed sans the edit originally and never relooked at.
I am still wondering about the answer to this question.
Thanks (still bitter and disappointed about not having my Kingmaker maps for the campaign I'm trying to run....)
Robert
|
|
EDIT: Am I being charged for the shipping on all those books again then? Or if they come together in Sept am I only paying for the two new items?
Robert
I'm just reposting my EDIT aspect of this post - in case my post was viewed sans the edit originally and never relooked at.
I am still wondering about the answer to this question.
Thanks (still bitter and disappointed about not having my Kingmaker maps for the campaign I'm trying to run....)
Robert
Replacements going out with the next subscription shipments are marked as having "free shipping" so you won't pay any extra. If you need a replacement shipment earlier than the next subscription shipment, then you are responsible for the shipping.
If you continuously have issues with USPS, you might want to consider a change to a different shipping method such as UPS ground which offers package tracking.
thanks
sara marie
|
|
If you continuously have issues with USPS, you might want to consider a change to a different shipping method such as UPS ground which offers package tracking.
thanks
sara marie
Thank you Sara. That's a good idea. of course the cost is significantly more and that's precisely what I have issues with - you have to pay more to ensure what youre paying for isn't damaged by someone else. Unlike most every other organization - liabilty applies. Doesn't seem to with the USPS. But I've learned you can't rage against the machine. So we just take it on the chin and deal with it.
I appreciate your ideas and prompt response. I look forward to finally getting all that I paid for.
Thanks
Robert