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Last week on Friday I was contacted by my credit card company (of which is currently on file for use for my Paizo subscriptions) due to suspicious activity.
As it turns out, there were some fraudulent charges made by someone for online purchases. That is now corrected, but it leaves me with no active credit card - that account is now cancelled, and I am awaiting a new card.
In the interim, I have no card number to provide you.
I am concerned about May's order. Have you already received payment for May's order (which should also include a few flip-mats I added to the monthly shipment)? I do not yet have access to PDF of Kingmaker 3, so that usually indicates I have not yet been charged, but my card company did tell me there was a recent charge made by Paizo Publishing - so I'm just making sure there will not be a problem this month.
EDIT: ...or that the company didn't include Paizo in the group of "fraudulent" charges and try to take money back from you....
At any rate I should have a new card this week, and will update your records accordingly.
Sincerely,
Robert
Director of Sales
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Last week on Friday I was contacted by my credit card company (of which is currently on file for use for my Paizo subscriptions) due to suspicious activity.
As it turns out, there were some fraudulent charges made by someone for online purchases. That is now corrected, but it leaves me with no active credit card - that account is now cancelled, and I am awaiting a new card.
In the interim, I have no card number to provide you.
I am concerned about May's order. Have you already received payment for May's order (which should also include a few flip-mats I added to the monthly shipment)? I do not yet have access to PDF of Kingmaker 3, so that usually indicates I have not yet been charged, but my card company did tell me there was a recent charge made by Paizo Publishing - so I'm just making sure there will not be a problem this month.
EDIT: ...or that the company didn't include Paizo in the group of "fraudulent" charges and try to take money back from you....
At any rate I should have a new card this week, and will update your records accordingly.
Sincerely,
Robert
If you have not yet received the second email about your May order, then it has not yet shipped and you have not yet been charged. You should have received the initial email about the order having been created (this would have been late last week). That email corresponded to the order creation and an authorization. This may or may not be the activity from us to which the bank is referring. When we go to ship the order , then the transaction will be declined and our system will send you an email saying as much.
If you get this email, then you'll have six weeks to change the payment method before the order is automatically canceled. The email will contain quicklinks you can use to change the payment method at any time. As soon as this has been cleared, then we will get the order in the queue and shipped out ASAP.
Thanks,
cos
PS- I'm actually out of the office today, so I am not able to double check your account to see if there's anything else going on. I'm answering your question here with kinda generalized policy and procedure. FYI. :)