Question about account / order cancellations


Customer Service

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I was having issues with my finacial institution I bank with, as it stands everything has been cleared and settled. I had cancelled all my orders and subscriptions
link.

Would it be possible to reinstate my subscriptions and pending orders
(+ sidecart) or do I need to reapply for all my subscriptions and re-create the order for the extra items?
All my account info/credit card, delivery addresses are unchanged.

Paizo Employee Director of Sales

Auxmaulous wrote:

I was having issues with my finacial institution I bank with, as it stands everything has been cleared and settled. I had cancelled all my orders and subscriptions

link.

Would it be possible to reinstate my subscriptions and pending orders
(+ sidecart) or do I need to reapply for all my subscriptions and re-create the order for the extra items?
All my account info/credit card, delivery addresses are unchanged.

Normally, you would need to manually re-subscribe, but since they were just canceled yesterday, I was able to uncancel without much difficulty.

However, you will want to stop by your My Subscriptions page to re-select your combined shipping option, and double-check to ensure that your payment method and shipping address are properly set.

thanks,
cos

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Thanks Cosmo, you guys really are the best. Excellent company on all levels.

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