| Justin Martin 585 |
Hi, i made an order yesterday and it declined my card, it had enough on it since i checked before hand, so i tried it again and it was declined one more so i check my banking and i see that the money it would have cost for the items has been taking out, i am not 100% sure if it is these items, as the banking web page doesnt update to fast, but it is about the same amount that was taken that i know for sure
the items i ordered are
Pathfinder #13—Second Darkness Chapter 1: "Shadow in the Sky" (OGL) Print Edition
Pathfinder Chronicles: Second Darkness Map Folio Print Edition
Pathfinder Roleplaying Game GM Screen—Alternate Cover (OGL) Print Edition
if you can let me know if you did get an order like this, it would have been on the 14th later in the night. i will post once my bank update my information and boy, my face will be red if it was something else, but im just making sure to cover all my bases.
Thank you for your time
| Sharaya Customer Service Representative |
Your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open these attempts as pending authorizations, we will not be able to finalize any charges through them. These are just temporary authorizations that will expire from your account. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t
I have submitted authorization reversal requests for this attempt. This should notify your bank that we will not be finalizing any charges through that and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.
Before trying to submit the order again, please double check that the billing name and address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.
If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.
If you need help with anything else, please let us know.
Thanks!
~Sharaya