
![]() |

The creditcard was set to expire next month. New card was in the mail and without thinking I activated it, emeditately de-activating the old card.
But because my subscription order is now pending, I can not change the creditcard.
I've added a new card. Would it be possible for you to do this manually for me?

Joan H. Customer Service Representative |

Hi Woran,
Thank you so much for your patience as we have received a large influx of messages. I have gone ahead and combined this order with your August subscription order. I am not able to see an updated card on the account, but once you confirm the updated card is on your account I'd be happy to apply it to your order. Thanks again for your patience!

![]() |

You are swamped, I understand, no problem.
I think I've managed to switch the card.
Somehow, on the page where it says your subscription is pending, I could not change the card no matter what.
But going into my profile seperately, I could add a new card, and then going to subscriptions as a whole (not the hanging order), I think I managed to switch the cards.