New order not found in the order history in "My account"

[Gray Eminence]

Hi, you wanted to authorize my card for my March subscription items on Wednesday and there was a card problem, but when I logged in today to fix it, I was not able to find the missing order. Could you make it appear so that I'll be able to change the payment method? Thanks!

[Cosmo]

Gray Eminence wrote:

Hi, you wanted to authorize my card for my March subscription items on Wednesday and there was a card problem, but when I logged in today to fix it, I was not able to find the missing order. Could you make it appear so that I'll be able to change the payment method? Thanks!

I have resent the payment method failure email, which should contain the links necessary to fix your order. If you continue to have issues with the order, please let me know.

thanks,
cos

[Gray Eminence]

Cosmo wrote:

Gray Eminence wrote:

Hi, you wanted to authorize my card for my March subscription items on Wednesday and there was a card problem, but when I logged in today to fix it, I was not able to find the missing order. Could you make it appear so that I'll be able to change the payment method? Thanks!

I have resent the payment method failure email, which should contain the links necessary to fix your order. If you continue to have issues with the order, please let me know.

thanks,
cos

Thanks for the help. New payment method added, it is OK now.