Restarting subscriptions - AP question


Customer Service


Dear Paizo,

I've just restarted some of my subscriptions (order #1214536) - after six months of no new Paizo goodness, I realised I miss having your products to read, even if I'm not managing to play at the moment.

However, my AP subscription is starting from October, #27. Is there any way I can roll this back to start from #26, or even #25? Or have I firmly missed the boat there, and I'll need to order them separately?

Thanks and regards,
Tim.


Tim Franklin wrote:

Dear Paizo,

I've just restarted some of my subscriptions (order #1214536) - after six months of no new Paizo goodness, I realised I miss having your products to read, even if I'm not managing to play at the moment.

However, my AP subscription is starting from October, #27. Is there any way I can roll this back to start from #26, or even #25? Or have I firmly missed the boat there, and I'll need to order them separately?

Thanks and regards,
Tim.

You should have had the option when adding your subscription to your cart to start with either the current product (#26) or the next one (#27). That said, when Cosmo and/or Allison get back in the office on Monday, I'm sure they can adjust it for you. Sadly, I think you missed #25 being the current product by about a week, so you'll have to order it separately.


Joana wrote:
Tim Franklin wrote:

Dear Paizo,

I've just restarted some of my subscriptions (order #1214536) - after six months of no new Paizo goodness, I realised I miss having your products to read, even if I'm not managing to play at the moment.

However, my AP subscription is starting from October, #27. Is there any way I can roll this back to start from #26, or even #25? Or have I firmly missed the boat there, and I'll need to order them separately?

Thanks and regards,
Tim.

You should have had the option when adding your subscription to your cart to start with either the current product (#26) or the next one (#27). That said, when Cosmo and/or Allison get back in the office on Monday, I'm sure they can adjust it for you. Sadly, I think you missed #25 being the current product by about a week, so you'll have to order it separately.

That's sort of how I wanted to do it too. I didn't realise that I could have ordered the current volume and I dont want to wait until October (especially since the discount on other products doesnt kick in until your first subscription shipment) and I wna tot buy more stuff!


Joana wrote:


You should have had the option when adding your subscription to your cart to start with either the current product (#26) or the next one (#27). That said, when Cosmo and/or Allison get back in the office on Monday, I'm sure they can adjust it for you. Sadly, I think you missed #25 being the current product by about a week, so you'll have to order it separately.

Yeah, I did for the PFRPG (Core Rulebook or Bestiary) and Companion (Cheliax or, er..., something else), but the AP didn't give me any choice other than #27.

I'll see what the customer service folks can do for me on Monday.

Thanks,
Tim.


FYI, Monday September 7th is a USA holiday (Labor Day), so I very seriously doubt that anyone will be in the office.

-- david
Papa.DRB

Tim Franklin wrote:

I'll see what the customer service folks can do for me on Monday.

Thanks,
Tim.

Paizo Employee Director of Sales

Joana wrote:
Tim Franklin wrote:

Dear Paizo,

I've just restarted some of my subscriptions (order #1214536) - after six months of no new Paizo goodness, I realised I miss having your products to read, even if I'm not managing to play at the moment.

However, my AP subscription is starting from October, #27. Is there any way I can roll this back to start from #26, or even #25? Or have I firmly missed the boat there, and I'll need to order them separately?

Thanks and regards,
Tim.

You should have had the option when adding your subscription to your cart to start with either the current product (#26) or the next one (#27). That said, when Cosmo and/or Allison get back in the office on Monday, I'm sure they can adjust it for you. Sadly, I think you missed #25 being the current product by about a week, so you'll have to order it separately.

I have added the Pathfinder #26 to the Cheliax book shipment, so this will be the new starting volume. As for the Pathfinder #25, Joana is correct, this one will have to be purchased separately.

thanks,
cos


Cosmo wrote:


I have added the Pathfinder #26 to the Cheliax book shipment, so this will be the new starting volume. As for the Pathfinder #25, Joana is correct, this one will have to be purchased separately.

Top-notch service as always, many thanks,

Tim.

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