March AP subscription order and downloads?


Customer Service


Hi Paizo,
I am getting a bit confused with the March order for my AP subscription. I have the option of hold everything for 1 shipment, so the order should include AP19, PFComp Player's Guide to Legacy of Fire, and PFC Dragons Revisited. All this stuff is in my sidecart, but it does not go to my orders page or get an order # yet. Fine, I guess that takes time.
What has puzzled me is that the PFCompanion volume is available for download in My Downloads page, as it happens when my items are ready to ship (and payed for, of course), but neither of the other two products is. Is this normal (just some technical delay in those pdfs getting available to subscribers) or is there any problem on my side? My credit card expired this month but I updated the info with the new expiry date and everything.

Thanks a lot
Andres

Scarab Sages

Adventure Path Charter Subscriber; Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

The companion to Legacy of Fire was given out as a freebie inticement about two weeks ago to everyone with a Paizo account who gets their weekly newsletters, so that is why it is in your downloads (you should have got an email).

I assume that the other downloads should hit the downloads section after shipping as normal.

Do you have shipping set as Monthly or Wait for Pathfinder?? If it is Monthly, there is PF #20 is due at the end of this month so the monthly shipments won't be sent til late in the month (like right at the end).

Dataphiles

Andres Piquer Otero wrote:

Hi Paizo,

I am getting a bit confused with the March order for my AP subscription. I have the option of hold everything for 1 shipment, so the order should include AP19, PFComp Player's Guide to Legacy of Fire, and PFC Dragons Revisited. All this stuff is in my sidecart, but it does not go to my orders page or get an order # yet. Fine, I guess that takes time.
What has puzzled me is that the PFCompanion volume is available for download in My Downloads page, as it happens when my items are ready to ship (and payed for, of course), but neither of the other two products is. Is this normal (just some technical delay in those pdfs getting available to subscribers) or is there any problem on my side? My credit card expired this month but I updated the info with the new expiry date and everything.

Thanks a lot
Andres

I had this same thing happen, apparantly it has to wait for PF 20 to ship. I changed my shipment plan to ship with Adventure Path, but I guess I did it too late and I still have to wait. I'd like them to send it now if they could though so I can download Dragons Revisited to read on the plane back home. 18 Hours total in the air, would be nice to have some cool Paizo products to browse.


Thanks a lot. That explains everything. Yep, I have a Monthly system and I guess I overlooked the freebie thing, just assuming it was my pdf copy of the PFComp. subscription.

sanwah68 wrote:

The companion to Legacy of Fire was given out as a freebie inticement about two weeks ago to everyone with a Paizo account who gets their weekly newsletters, so that is why it is in your downloads (you should have got an email).

I assume that the other downloads should hit the downloads section after shipping as normal.

Do you have shipping set as Monthly or Wait for Pathfinder?? If it is Monthly, there is PF #20 is due at the end of this month so the monthly shipments won't be sent til late in the month (like right at the end).

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