Why was this order shipped? I changed the preference on my subscriptions a while ago to "ship all subscriptions once a month" after getting the e-mail saying that it was now available as an option to save on shipping. But Pathfinder shipped a couple of days ago and now this shipped separately (both in the same month by my calendar), doubling my shipping costs. What happened and how do we fix it?
Director of Sales
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Why was this order shipped? I changed the preference on my subscriptions a while ago to "ship all subscriptions once a month" after getting the e-mail saying that it was now available as an option to save on shipping. But Pathfinder shipped a couple of days ago and now this shipped separately (both in the same month by my calendar), doubling my shipping costs. What happened and how do we fix it?
It appears that this occurred because of the timing of your switch in shipping preferences. Order 831855 was created before you made the choice, but it shipped afterward. Since the order was already created, the system didn't pull the book onto the Pathfinder order.
This should work correctly for all future shipments, and I will refund your shipping and handling fee for the second order. I apologize for the inconvenience and if this does happen again, please let me know.
thanks,
cos
Thanks Cosmo! This is why I love you guys! Quick feedback, simple and understandable explanation, and the offer to correct things. My apologies if my original post sounded snarky. I'm back to being a happy Paizoan again!
And you sir, deserve a raise. Tell Lisa I said so!
Cosmo, it happened again. Order # 854111 was a GameMastery module that shipped a few days ago by itself instead of with the Pathfinder subscription.
What's happening this time and how can we fix it? The reason I combined all the shipments into one was to save on shipping and it's not happening...
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Director of Sales
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Cosmo, it happened again. Order # 854111 was a GameMastery module that shipped a few days ago by itself instead of with the Pathfinder subscription.
What's happening this time and how can we fix it? The reason I combined all the shipments into one was to save on shipping and it's not happening...
You're right, this order should have waited for the next Pathfinder and it did not. I expect that this was an unintended consequence of the mucking about I did from the previous shipment. I have, once again, refunded your shipping and handling fee and I will try to find out what's going on with your subscription so this doesn't happen again. I apologize for the inconvenience.
Thanks,
cos
Cosmo, it happened again. Order # 854111 was a GameMastery module that shipped a few days ago by itself instead of with the Pathfinder subscription.
What's happening this time and how can we fix it? The reason I combined all the shipments into one was to save on shipping and it's not happening...
You're right, this order should have waited for the next Pathfinder and it did not. I expect that this was an unintended consequence of the mucking about I did from the previous shipment. I have, once again, refunded your shipping and handling fee and I will try to find out what's going on with your subscription so this doesn't happen again. I apologize for the inconvenience.
Thanks,
cos
Thanks Cosmo!