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I received this order last Thursday. Upon opening the package, I realized that one of the items was missing, Dragon #358. I immediately responded to the initial email sent out when the order was first placed, but I have yet to get a response back. I keep hearing how wonderful the customer service is here at Paizo, but I haven't seen it yet. Hopefully, posting here will get some forward progress on this.
Director of Sales
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I received this order last Thursday. Upon opening the package, I realized that one of the items was missing, Dragon #358. I immediately responded to the initial email sent out when the order was first placed, but I have yet to get a response back. I keep hearing how wonderful the customer service is here at Paizo, but I haven't seen it yet. Hopefully, posting here will get some forward progress on this.
I apologize for the delayed response and the missing item! I will get a copy of Dragon 358 shipped out to you as soon as possible. I apologize for the inconvenience.
Thanks,
cos
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I apologize for the delayed response and the missing item! I will get a copy of Dragon 358 shipped out to you as soon as possible. I apologize for the inconvenience.
Thanks,
cos
Cool, thanks. Even a response of "we're looking into it, we'll let you know in a day or two" would've worked, just so I know it's being taken care of. :) Guess I know where to go if I have a problem in the future. :)
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Director of Sales
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Cool, thanks. Even a response of "we're looking into it, we'll let you know in a day or two" would've worked, just so I know it's being taken care of. :) Guess I know where to go if I have a problem in the future. :)I apologize for the delayed response and the missing item! I will get a copy of Dragon 358 shipped out to you as soon as possible. I apologize for the inconvenience.
Thanks,
cos
The customer service department is currently working under a fairly lengthy backlog of emails, which we have made our top priority. We will be responding to every email as soon as possible.
Thanks,
cos
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The customer service department is currently working under a fairly lengthy backlog of emails, which we have made our top priority. We will be responding to every email as soon as possible.
Thanks,
cos
Sorry, I was actually complimenting you on the swift response to my message, and saying it was more than I expected. Given the backlog, I would've expected a "we're looking into it" and an actual resolution in a couple days. You not only responded quickly, but fixed the problem for me. Thank you. :)
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I received this order last Thursday. Upon opening the package, I realized that one of the items was missing, Dragon #358. I immediately responded to the initial email sent out when the order was first placed, but I have yet to get a response back. I keep hearing how wonderful the customer service is here at Paizo, but I haven't seen it yet. Hopefully, posting here will get some forward progress on this.I apologize for the delayed response and the missing item! I will get a copy of Dragon 358 shipped out to you as soon as possible. I apologize for the inconvenience.
Thanks,
cos
I very much appreciate the swift response to my problem. I just recieved the shipment today, and unfortunately the Dragon issue that was shipped to me was #359 instead of #358. Please let me know if there's anything I need to do to take care of this, and hopefully my Dragon #358 will be shipped soon. For reference, the original order was #485173 and the second order (placed by Cosmo) was #801860.
I very much appreciate the swift response to my problem. I just recieved the shipment today, and unfortunately the Dragon issue that was shipped to me was #359 instead of #358. Please let me know if there's anything I need to do to take care of this, and hopefully my Dragon #358 will be shipped soon. For reference, the original order was #485173 and the second order (placed by Cosmo) was #801860.
D'oh! We'll get a correct replacement out to you as soon as possible! Unfortunately, when customer service is slammed, the warehouse guys are even more so. We apologize for any inconvenience!
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D'oh! We'll get a correct replacement out to you as soon as possible! Unfortunately, when customer service is slammed, the warehouse guys are even more so. We apologize for any inconvenience!
Thanks again for the swift response. :) All good, even if it takes a while to get it out of the warehouse and to me, at least I know someone's working on it. :)