What did I do wrong?


Customer Service

Sovereign Court

I signed up for the month-to-month subscription, actually got charged for it on my credit card (I already got a note saying they're fixing that, since we're not supposed to get charged until they ship), but my subscription isn't showing up in "my subscriptions" and I'm not posting as a subscriber (or charter subscriber).
Of course, I'm not posting as a Dungeon subscriber, either, and I've had one of those for almost a year.

Paizo Employee Director of Sales

There ya go!

You actually did nothing wrong. However since the name that your subscriptions are addressed to (the name that appears on the first line of your shipping address) differs from the name on your Paizo profile (which is the name that appears at the top of this page - "Welcome, ....!"), our system does not automatically associate the subscriptions to your profile.

As for your Dungeon subscriber status, that only appears next to your name when you post in the Dungeon forum.

Thanks for the question and if you have any more, let me know!

Thanks,
cos

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