Got 355 but missed 354!


Customer Service


Hi! I received my Dragon mag #355 but not #354 (the Modron one!). Thank you in advance for looking into this.

Paizo Employee Director of Sales

PsychoticWarrior wrote:
Hi! I received my Dragon mag #355 but not #354 (the Modron one!). Thank you in advance for looking into this.

I'll get a replacement sent out ASAP.

Thanks!
cos


Cosmo wrote:
PsychoticWarrior wrote:
Hi! I received my Dragon mag #355 but not #354 (the Modron one!). Thank you in advance for looking into this.

I'll get a replacement sent out ASAP.

Thanks!
cos

Actually, the same thing happened to me - I just got 355 today, but never got the April issue... which I hope wasn't a joke? ;)

Paizo Employee Director of Sales

Bram Blackfeather wrote:

Actually, the same thing happened to me - I just got 355 today, but never got the April issue... which I hope wasn't a joke? ;)

No joke... I'll get you a replacement!

Thanks,
cos


Cosmo wrote:
PsychoticWarrior wrote:
Hi! I received my Dragon mag #355 but not #354 (the Modron one!). Thank you in advance for looking into this.

I'll get a replacement sent out ASAP.

Thanks!
cos

Thanks Cosmo!


Cosmo wrote:


No joke... I'll get you a replacement!

Thanks,
cos

Awesome. Thanks. But, uh... not to be a bother, but I just got my May issue of Dungeon - and never got April for Dungeon, either. I figured it was just late, but since May's issue just arrived...

I'm sorry, I'm not sure why this keeps happening.

Thanks,
Bram.

Paizo Employee Director of Sales

Bram Blackfeather wrote:
I just got my May issue of Dungeon - and never got April for Dungeon

I'll get a replacement sent out.

Thanks!
cos


Hi, the same happened to me. Dragon 355 came before 354. Could I get 354 sent again? The same thing happened with 352, but 353 arrived without a problem. Not sure what's up with Canada Post?

Sure going to miss Dragon and Dungeon, but I think I'll try out Pathfinder if it has the same quality production value and similar content.

Thanks!


Mordun77 wrote:

Hi, the same happened to me. Dragon 355 came before 354. Could I get 354 sent again? The same thing happened with 352, but 353 arrived without a problem. Not sure what's up with Canada Post?

Sure going to miss Dragon and Dungeon, but I think I'll try out Pathfinder if it has the same quality production value and similar content.

Thanks!

Thanks for the replacement Cosmo - customer service like this is why I'm sticking with Paizo.

Paizo Employee Director of Sales

Mordun77 wrote:

Hi, the same happened to me. Dragon 355 came before 354. Could I get 354 sent again? The same thing happened with 352, but 353 arrived without a problem. Not sure what's up with Canada Post?

Sure going to miss Dragon and Dungeon, but I think I'll try out Pathfinder if it has the same quality production value and similar content.

Thanks!

I'll get you a replacement. Don't forget to swing by the Transition Page to explore your options for the remainder of your subscription after the magazine comes to an end. It appears that you will be able to roll your remaining issues into getting the first seven volumes of Pathfinder if you wish.

Thanks,
cos


Cosmo wrote:
Mordun77 wrote:

Hi, the same happened to me. Dragon 355 came before 354. Could I get 354 sent again? The same thing happened with 352, but 353 arrived without a problem. Not sure what's up with Canada Post?

Sure going to miss Dragon and Dungeon, but I think I'll try out Pathfinder if it has the same quality production value and similar content.

Thanks!

I'll get you a replacement. Don't forget to swing by the Transition Page to explore your options for the remainder of your subscription after the magazine comes to an end. It appears that you will be able to roll your remaining issues into getting the first seven volumes of Pathfinder if you wish.

Thanks,
cos

Done and done! Seven volumes is great - just enough for the first complete path, and 1 more to get me hooked on the next one! :)

Thanks Cos.


Adventure Path Charter Subscriber; Pathfinder Adventure Subscriber

Wait for hours and then two come along at once... Thinking this would catch me back up, I was all excited. Unfortunately, they were two copies of 355 and no sign of issue 354!

Any chance I could get a copy of 354?

Paizo Employee Director of Sales

Robert Myall wrote:

Wait for hours and then two come along at once... Thinking this would catch me back up, I was all excited. Unfortunately, they were two copies of 355 and no sign of issue 354!

Any chance I could get a copy of 354?

Two copies of #355? Weird. There isn't any indication I can find of why that would have happened. Oh well... Rest assured that the extra wasn't counted against your subscription.

I will get your replacement sent out post haste.

Thanks!
cos


received 355 today but never got my 354, should I try to see if local hobby store still has one? I would like to enter Spamalot contest and replacement copy unlikely to arrive in time.

Paizo Employee Director of Sales

Colin MacDermott wrote:
received 355 today but never got my 354, should I try to see if local hobby store still has one? I would like to enter Spamalot contest and replacement copy unlikely to arrive in time.

I will get a replacement sent out as soon as possible, as you may be hard pressed to find a copy still on the shelf at this point at your FLGS.

Thanks,
cos

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