I placed my order on 3/22 and it still has not arrived yet. Please tell me how I can find out its status? It was supposed to have been shipped by UPS Ground. How can I track the shipment without a tracking number?
You have to effing kidding me? I just got an email saying that you just NOW shipped my order that I made 13 DAYS AGO! I guess if I didn't complain, it never would have been shipped at all. And without so much as "we're sorry" or anything? And to top it all off, I paid the extra couple of bucks for the faster shipping! Gee... maybe that meant I wanted it NOW rather than whenever you guys got around to it.
You just lost a customer.
Director of Sales
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I placed my order on 3/22 and it still has not arrived yet. Please tell me how I can find out its status? It was supposed to have been shipped by UPS Ground. How can I track the shipment without a tracking number?
You order is shipping out today. You should have just receive your confirmation email which contains your UPS tracking number. You will be able to track the progress of your order with that number after UPS picks up the outgoing orders later today.
If you have any other questions/concerns, let us know!
Thanks!
cos
You have to effing kidding me? I just got an email saying that you just NOW shipped my order that I made 13 DAYS AGO! I guess if I didn't complain, it never would have been shipped at all. And without so much as "we're sorry" or anything? And to top it all off, I paid the extra couple of bucks for the faster shipping! Gee... maybe that meant I wanted it NOW rather than whenever you guys got around to it.
You just lost a customer.
Hi mhensley,
I'm sorry that your order took so long to ship and it's completely our fault. One of your books came in a little damaged so we decided to order a replacement and someone forgot to email you. I've gone ahead and refunded your shipping and we're working on adding some code for these kinds of situations. Please let me know if there is anything else we can do for you and again, we're very sorry.
--Jeff
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Director of Sales
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You have to effing kidding me? I just got an email saying that you just NOW shipped my order that I made 13 DAYS AGO! I guess if I didn't complain, it never would have been shipped at all. And without so much as "we're sorry" or anything? And to top it all off, I paid the extra couple of bucks for the faster shipping! Gee... maybe that meant I wanted it NOW rather than whenever you guys got around to it.
You just lost a customer.
I'm very sorry about that.. I didn't mean to come off sounding like I was ignoring your question. It looks like we were composing a the same time!
Once again, I apologize.
cos
I'm sorry that your order took so long to ship and it's completely our fault. One of your books came in a little damaged so we decided to order a replacement and someone forgot to email you. I've gone ahead and refunded your shipping and we're working on adding some code for these kinds of situations. Please let me know if there is anything else we can do for you and again, we're very sorry.
Apology accepted. And I apologize for blowing up on you guys. I appreciate that you took the time to do the right thing instead of shipping damaged goods. Definitely, better communication would have avoided any hard feelings.
Thanks,
Mike