I have a question about the address that my copy of Dungeon #146 was shipped to. Here's the facts, as I know them:
1) I just moved to a new place. I updated my address here the moment I moved.
2) My original copy of #145 never arrived at my new place. I recently ordered a replacement. The replacement hasn't arrived yet, but I think it just got shipped. Keep in mind that at this point, #146 has also shipped.
3) When I got my confirmation email about the replacement issue of #145, my old address was listed instead of my new address. I replied with my new address, and I'm pretty sure you all got the new address punched in before the issue shipped.
4) ...but, I was thinking...if you all still had my old address listed when you tried to ship my replacement issue #145, then you almost certainly had my old address listed when you sent me my copy of #146. Right?
It's probably too early to worry about it, but if I end up asking for a replacement issue of #146, that will be the third time in a row, which seems a little bit excessive. At the same time, I -did- change my shipping address the moment we moved, so it's not really my fault if #146 ends up going to the old address, right?
Hmmm, now that I'm done typing this, I'm not really sure what I'm asking for. Could you all just check and make sure that the address you are sending my magazines to matches the one I have listed in 'My Subscriptions'? Thanks!
Director of Sales
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I have a question about the address that my copy of Dungeon #146 was shipped to. Here's the facts, as I know them:
1) I just moved to a new place. I updated my address here the moment I moved.
2) My original copy of #145 never arrived at my new place. I recently ordered a replacement. The replacement hasn't arrived yet, but I think it just got shipped. Keep in mind that at this point, #146 has also shipped.
3) When I got my confirmation email about the replacement issue of #145, my old address was listed instead of my new address. I replied with my new address, and I'm pretty sure you all got the new address punched in before the issue shipped.
4) ...but, I was thinking...if you all still had my old address listed when you tried to ship my replacement issue #145, then you almost certainly had my old address listed when you sent me my copy of #146. Right?
It's probably too early to worry about it, but if I end up asking for a replacement issue of #146, that will be the third time in a row, which seems a little bit excessive. At the same time, I -did- change my shipping address the moment we moved, so it's not really my fault if #146 ends up going to the old address, right?
Hmmm, now that I'm done typing this, I'm not really sure what I'm asking for. Could you all just check and make sure that the address you are sending my magazines to matches the one I have listed in 'My Subscriptions'? Thanks!
tree,
I reviewed your subscription and your address change was received and processed in time for Dungeon 146.
Here's why the replacement 145 was shipped to your old address (WARNING: technical content supplied for informational purposes only and is not terribly necessary but provided in the interest of full disclosure): When we send out replacements, the order is generated from within the existing subscription. As your previous subscription is still associated with your previous address, when we replaced the issue it went to that address. Your current (renewal) subscription is associated with your new address (on 31st) and therefore will go to this address.
There ya go... a long-winded answer to a long-winded query. ; )
If you have any further questions, let me know.
Thanks!
cos
You rock, Cosmo. Thanks!
#145 and #146 have both arrived at my new address. Thanks again for clearing that up so quickly!