Hi Customer Service,
I've not received my Dungeon issue #133 yet (supposedly shipped on 2/14). Can you please resend? No big deal, these things happen.
Thanks in advance!
Tom
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Add me to this list. I have not received my Dungeon issue #133. Can you send one out?
These things do happen, but in the case of Paizo, they happen frequently (like #131, for instance!). I recall Jeremy (?) explaining in a months-ago post that there's some issue with how your distribution house ships the subscriptions. Can't recall the specifics.
May I, in all seriousness, suggest a change of distributors? Or _anything_ that gets the subscriptions out sooner. Other mags don't have this problem. How can it be fixed at Paizo?
Sincerely,
Derek "I want my Dungeon!" Lane
Chief Technical Officer
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Add me to this list. I have not received my Dungeon issue #133. Can you send one out?
We'll do that.
These things do happen, but in the case of Paizo, they happen frequently (like #131, for instance!). I recall Jeremy (?) explaining in a months-ago post that there's some issue with how your distribution house ships the subscriptions.
I'm not sure what you might mean—subscriber issues go directly from the printer to the USPS. No third party is involved. The only thing about the system that we have to regularly explain is that they're sent periodicals-class, which is low priority, so sometimes issues inexplicably take longer than they really ought to to arrive, and for some mailing addresses, it consistently takes longer.
Also, I can assure you that other magazines have delivery problems on the same scale as ours—which is a really, really small scale, considering the number of copies that go out. (Most of the other magazines don't have messageboards where you get to read about other people's problems, so you wouldn't have any visibility into it.) Trust me—if there were anything we could do to decrease the number of delivery failures, we'd be all over it.
I'm afraid that you've also been particularly unlucky, statistically speaking.
-Vic.
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Thanks for hooking me up with a replacement for #133.
Re: delivery - I live on the West Coast, in LA. I recall thinking, back in June, that I could walk to your offices faster than my subscription takes in the mail! :)
Re: other mags - my Time magazine comes every Monday, rain or shine.
Oh well. Thanks for your help.
-Derek
Add me to this list. I have not received my Dungeon issue #133. Can you send one out?We'll do that.
These things do happen, but in the case of Paizo, they happen frequently (like #131, for instance!). I recall Jeremy (?) explaining in a months-ago post that there's some issue with how your distribution house ships the subscriptions.I'm not sure what you might mean—subscriber issues go directly from the printer to the USPS. No third party is involved. The only thing about the system that we have to regularly explain is that they're sent periodicals-class, which is low priority, so sometimes issues inexplicably take longer than they really ought to to arrive, and for some mailing addresses, it consistently takes longer.
Also, I can assure you that other magazines have delivery problems on the same scale as ours—which is a really, really small scale, considering the number of copies that go out. (Most of the other magazines don't have messageboards where you get to read about other people's problems, so you wouldn't have any visibility into it.) Trust me—if there were anything we could do to decrease the number of delivery failures, we'd be all over it.
I'm afraid that you've also been particularly unlucky, statistically speaking.
-Vic.
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Chief Technical Officer
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I recall thinking, back in June, that I could walk to your offices faster than my subscription takes in the mail! :)
The printer ships them from the midwest.
Re: other mags - my Time magazine comes every Monday, rain or shine.
Weekly news periodicals qualify for expedited delivery—our monthlies do not.
Magazines can also ship first class, but in order to afford that, they either have to have sky-high subscription prices or multimillion-dollar advertising revenue streams. We've considered adding a first-class subscription option, but the numbers are off-putting.
Either way, first-class and weekly news magazines ship faster, and when things ship faster, they are less likely to get lost.
Magazines like Time also have a far, far higher subscription circulation, which means that your post office likely receives them in a big bundle, which is harder to lose than the couple of individual copies of our magazines that they might get.
-Vic.
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We'll get that right out.-Vic.
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Just received the replacement issue yesterday! THANK YOU!
Could you also add me to the list. I was hoping it would arrive on its own but I'm two issues ahead now.
Thanks in advance.
Thanks Vic, how long should it take because issue 136 yesterday but not 133?