| theletterM |
Ok, I regularly read posts in the forum but have never bothered to post or even register to do so until now.
I would like to comment on the response of Paizo to this. Saying that you need to buy a case or make sure that you buy the bricks from the same box are unreasonable for the average gamer. To most of us, we are casual gamers and spending $100+ on our hobby is more than enough for one week. Trying to keep track of what has been sold at any LGS should not be put onto the customer at all and shows a lack of empathy for the situation.
Next, random means random. Period. These packs should say something like "selective assortment" or such so that people know this could happen. Again, don't think that any of us can afford to blow $100+ and not mean anything, especially in an economy like the one we have today.
To Lisa and Vic and all of the Paizo staff. I am surprised at your response. It reads like all you are saying is "this isn't our fault" and "it is all yours" to this guy. Proper customer service would be to apologize for what happened even though you neither make nor package the product. Then possible offer to get him a number or a contact so that he could talk to someone at WizKids. Your name is on it so you do profit from it either directly (from licensing fees) or indirectly (from cross advertising with WizKids). Washing your hands of this or saying labmonkey should have either bought a case or checked to see they were from the same case is shameful. He even states that they were from different stores, and as he obviously thought they were random (as that is what they state on the box) he was well within his rights to expect something different.
Although I will continue to play your game and buy your product, I felt very strongly about your comments, your seemingly lack of concern and the quick posting that this isn't your fault he should purchased a case is ridiculous. You should be thankful that people love your game enough to buy cross products.
Ok, I'll get off my soap box, calm down and post again in a year or two.