maethe's page

Sorry for the long, quoted emails, but it's the best way to show the steps I've taken so far.

Chuck Childers
Acworth, GA, USA
chuck.childers@comcast.net

On 11/02/2020 1:47 PM CHUCK CHILDERS <chuck.childers@comcast.net> wrote:

Hello,

It's been another week since my last request for help. It has been a little short of a month since my original request for help.

To summarize: I was never sent Starfinder Adventure Path #32 or Pathfinder Adventure Path #159 although I'm subscribed to both Adventure Paths and was at the time these came out. I was never sent the print versions and the digital versions have never been added to my account. It's possible other items were never sent. 

Since then, I've received subsequent items in this subscription, including getting notification today that I was being sent this month's publications in both Adventure Path subscriptions, including the start of a new adventure path for Starfinder.

Please, at least let me know that you've received this. I am also sending this from an alternate email address, garmr.childers@gmail.com, in case the problem is that you're not receiving email from Comcast.

I'd really like the two missing books and to find out if I missed any others. We started the Starfinder adventure path before this problem started and my husband was looking forward to running Agents of Edgewatch at some time in the future.

Kind regards,

Chuck Childers
Acworth, GA, USA
chuck.childers@comcast.net

On 10/23/2020 11:48 AM CHUCK <chuck.childers@comcast.net> wrote:

Hello,

It’s been two weeks since I sent the message below, and I have not heard back from anyone. I have checked my digital downloads and I have received physical delivery of items that were released after the items mentioned below, but I have still not received the items below in physical or digital formats.

If you need any other information, please let me know.

Kind regards,
Chuck Childers

Sent from Xfinity Connect App

------ Original Message ------

From: Chuck Childers
To: customer.service@paizo.com
Sent: October 8, 2020 at 12:35 PM
Subject: Re: Missing items from subscriptions

*sigh* First sentence has a typo; should be: "It looks like a couple of subscription items..."

Chuck Childers
Acworth, GA, USA
chuck.childers@comcast.net
On 10/08/2020 12:01 PM CHUCK CHILDERS <chuck.childers@comcast.net> wrote:

Hello,

It looks like a coupon of subscription items didn't get sent to me or added to my digital downloads, while I got the shipment notice and the digital downloads for each series's subsequent chapter a couple days ago.

The titles that got skipped, as far as I can tell, include:
• Starfinder Adventure Path #32: The Starstone Blockade (Devastation Ark 2 of 3)

• Pathfinder Adventure Path #159: All or Nothing (Agents of Edgewatch 3 of 6)

• 

There may be other titles that got skipped, but I checked my subscriptions and they look okay.

If you need any other information, please let me know.

Thank you in advance for any help. We're currently playing Devastation Ark and preparing to run Agents of Edgewatch, so we're looking forward to the books.

Kind regards,
Chuck Childers
Acworth, GA, USA
chuck.childers@comcast.net

Paizo team,

I think you all are doing a wonderful thing. I'm a big fan of the Extra Life charity, and I'm (obviously) a huge fan of Pathfinder. I'm doing all I can to spread the word about the Humble Bundle with the caveat that it may be a while before new folks experience the great material and customer service I've always had from you guys. I've been where you're at and I know it can be disheartening, but I always wish you all the best.

Kindest regards,
Chuck Childers
E-Commerce Manager
DriveThruRPG.com

Ps. I really miss Cort's homegrown Voyager game (just before the show, so the title wasn't taken yet), where we would repeatedly go into hyperspace in a planet's atmosphere despite the crazy odds that disaster would happen. Good times and - geez - decades ago!