We got an email from a guest who was here Friday night complaining about our "staff's lack of enthusiasm". It wasn't me, I wasn't here Friday night, but basically the guest says that they were in town for their daughter's college graduation, that they were super excited about it, and they'd been looking forward to it for a long time. And then when they mentioned it to the clerk at check-in (again, not me), the clerk didn't "properly share our excitement for our daughter's big day". I'm just thinking, "yeah, no s$$%. You're excited because it's your daughter. The desk clerk doesn't know her, or have any kind of connection to her, so why would they be excited about it?" Maybe the clerk could have done a better job of pretending to care, but does it really matter? Apparently so, because the guest goes on to say that "The staff's lack of enthusiasm really put a damper on our spirits, and turned what should have been one of the greatest days of our daughter's life into just another weekend." These people really put too much stock in other peoples' reactions.
Ooooh, you could set me off on a whole tirade...
I'm stereotypical GenX. My parents' approach to parenting was, "Get yourself up, get yourself dressed, make your own lunch, get yourself to school, get yourself home, take care of yourself 'til dinner, then go back to your room and do your homework on your own." And if you tried to boast about an achievement it was, "Who cares? No matter how good you are, there's always someone in the world who's better than you."
So the whole, "I need validation from other people" thing is pretty alien to me. Other people exist to shoot you down, not validate you.
Exactly. Even your whining about it was subpar. Get some remedial training or something.
;)
In my day, we would complain in 8' feet of snow. Uphill. Both ways!
