For the love of everything holy Paizo, stop posting and hire some professional crisis people. Today.
1) Doesn't matter if you think you did something wrong or not.
2) Doesn't matter if someone higher-up is involved or who did what.
3) Doesn't matter if the person who kicked off the shit-show isn't being truthful or not. The shit-show has started.
4) The villagers are at the gates with pitchforks, *that's* what matters.
5) Hire a 3rd party who can fix this for you and let the chips fall as they may.