Rendalf the Forgotten's page

Hey, cool! I just now managed to grab the GM screen before the Bottleneck Gods noticed. Maybe things are beginning to shake loose.

Also cross-posted to the mega-thread.

I've got some more insight about the personalizer and process for folks from the team and an update on the hardware update. This should help give some insight:

Once you click to download, the page sends a request to the service to start personalizing your files. If you continue to click the link, it continues to send requests. The more requests, the more taxing it is on this application. The application takes requests dynamically and queues them up, and if it's overloaded, it's possible for requests to drop off. Our team suggests to not F5 and click the link quickly and repeatedly, because that exacerbates the issue.

TLDR: Click the link once, give it about 10-15 minutes (this is an estimate), and try again. If you get signed out, don't worry! Your request in the queue does not expire if you get logged out while attempting to download.

That stuff is good to know - thanks! I'll take it easy on the clicking. :)