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Customer Service Representative

1 person marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in December
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #162: Ruins of the Radiant Siege (Agents of Edgewatch 6 of 6)
•Pathfinder Maps: Flip-Mat: Troubles in Otari and Flip-Tiles: Wilderness Starter Set
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: Troubles in Otari
•Pathfinder Accessories:
•Pathfinder Pawns: Player Character Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #35: Merchants of the Void (Fly Free or Die 2 of 6)
•Starfinder Roleplaying Game: Alien Archive 4
•Starfinder Accessories: Starship Combat Reference Cards (and Alien Character Deck - moved to February 2021)
•Starfinder Maps: Flip-Tiles: City Hazards Expansion

•Non-subscription Paizo Products•
Flip-Mat Classics: Slum Quarter
Pathfinder Core Rulebook Pocket Edition
Pathfinder Bestiary Pocket Edition

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•
• —

•Authorization (Order Spawning) Date: Thursday, November 19
•Begin Shipping Estimate: Monday, November 23
•End Shipping Estimate: Friday, December 4
•Street Date for Paizo Products: Wednesday, December 9

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

2 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in October
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #160: Assault on Hunting Lodge Seven (Agents of Edgewatch 4 of 6)
•Pathfinder Maps: Flip-Mat: Bigger Pirate Ship
•Pathfinder Lost Omens: Pathfinder Society Guide
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: Advanced GM Screen and Pathfinder NPC Battle Cards
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #33: Dominion's End (Devastation Ark 3 of 3)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: The Threefold Conspiracy Pawn Collection
•Starfinder Maps: Flip-Tiles: City Starter Set

•Non-subscription Paizo Products•
•—

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•
• —

•Authorization (Order Spawning) Date: Thursday, September 24
•Begin Shipping Estimate: Monday, September 28 Wednesday, September 30
•End Shipping Estimate: Friday, October 9
•Street Date for Paizo Products: Wednesday, October 14

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in November
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #161: Belly of the Black Whale (Agents of Edgewatch 5 of 6)
•Pathfinder Maps: —
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: Bestiary 2 Battle Cards (and Advanced Player's Guide Spell Cards moved to December 2020)
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #34: We're No Heroes (Fly Free or Die 1 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: Transport Hub

•Non-subscription Paizo Products•
Pathfinder Beginner Box

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•
• Pathfinder Battles: Foam Goblin Statue

•Authorization (Order Spawning) Date: Thursday, October 22
•Begin Shipping Estimate: Monday, October 26
•End Shipping Estimate: Friday, November 6
•Street Date for Paizo Products: Wednesday, November 11

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in September
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #159: All or Nothing (Agents of Edgewatch 3 of 6)
•Pathfinder Maps: Flip-Tiles: Darklands Fire Caves Expansion
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: Advanced Player's Guide Character Sheet Pack
•Pathfinder Pawns: Extinction Curse Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #32: The Starstone Blockade (Devastation Ark 2 of 3)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: Giant Starship

•Non-subscription Paizo Products•
Pathfinder Flip-Mat Classics: Falls and Rapids

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•
• —

•Authorization (Order Spawning) Date: Tuesday, September 1
•Begin Shipping Estimate: Thursday, September 3
•End Shipping Estimate: Wednesday, September 16
•Street Date for Paizo Products: Wednesday, September 16

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

5 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in August
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #158: Sixty Feet Under (Agents of Edgewatch 2 of 6)
•Pathfinder Maps: Flip-Mat: Haunted Dungeons Multi-Pack
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: —
•Pathfinder Pawns: Bestiary 2 Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #31: Waking the Worldseed (Devastation Ark 1 of 3)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Tiles: Space Station Emergency Expansion

•Non-subscription Paizo Products•
• —

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•
• —

•Authorization (Order Spawning) Date: Thursday, August 6 Monday, August 10 Thursday, August 13
•Begin Shipping Estimate: Monday, August 10 Wednesday, August 13 Monday, August 17
•End Shipping Estimate: Friday, August 21 Wednesday, August 26 Monday, August 31
•Street Date for Paizo Products: Wednesday, August 26

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

6 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in July
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)
•Pathfinder Maps: Flip Tiles: Urban Slums Expansion & Pathfinder Flip Mat: The Slithering
•Pathfinder Lost Omens: Lost Omens Legends
•Pathfinder Rulebooks: Advanced Player's Guide
•Pathfinder Special Edition Rulebooks: Advanced Player's Guide
•Pathfinder Adventures: The Slithering
•Pathfinder Accessories: —
•Pathfinder Pawns:
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)
•Starfinder Roleplaying Game: Starship Operations Manual
•Starfinder Accessories: —
•Starfinder Maps: Starfinder Flip-Mat: Desert World

•Non-subscription Paizo Products•
Starfinder Core Rulebook Pocket Edition

•Subscription Products by other Publishers•
•Comics: —
•Battles: City of Lost Omens Case (July 8 release)*
•Miniatures: —

•Non-subscription Products by other Publishers•
•Pathfinder Miniatures:
Pathfinder Battles: City of Lost Omens Premium Figure - Adult Red & Black Dragons (July 8 release)*
Pathfinder Battles: City of Lost Omens Thieves' Guild Premium Set (July 8 release)*

*As of the release of Pathfinder Battles: City of Lost Omens, we are no longer treating premium figures and sets as case incentives. Customers will be able to purchase Pathfinder Battles: City of Lost Omens Premium Figures - Adult Red & Black Dragons and Pathfinder Battles: City of Lost Omens Premium Set - Thieves’ Guild whether or not they are Pathfinder Battles case subscribers, and quantities for subscribers will no longer be limited to the number of cases they ordered. As with all Pathfinder Battles products, Pathfinder Battles case subscribers will receive a 30% discount on any premium figures or sets they purchase on paizo.com.

•Starfinder Miniatures:
Starfinder Battles: Galactic Villains (July 22 release)
Starfinder Battles: Galactic Heroes (July 22 release)

•Authorization (Order Spawning) Date: Thursday, July 9th
•Begin Shipping Estimate: Monday, July 13th
•End Shipping Estimate: Friday, July 24th Wednesday July 29th Monday, August 3rd
•Street Date for Paizo Products: Wednesday, July 29th Thursday, July 30th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in June
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #156: The Apocalypse Prophet (Extinction Curse 6 of 6)
•Pathfinder Maps: —
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: —
•Pathfinder Pawns:
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #29: The Cradle Infestation (The Threefold Conspiracy 5 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Starfinder Pawns: Near Space Pawn Collection
•Starfinder Maps: Starfinder Flip-Tiles: Space Station Starter Set

•Non-subscription Paizo Products•
Pathfinder Flip-Mat Classics: Cathedral
Pathfinder Spell Cards: Primal
Pathfinder Spell Cards: Occult
Pathfinder Spell Cards: Focus
Pathfinder Spell Cards: Divine
Pathfinder Spell Cards: Arcane

•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Product by other Publishers•
•Miniatures: —

•Authorization (Order Spawning) Date: Thursday, June 4th
•Begin Shipping Estimate: Monday, June 8th
•End Shipping Estimate: Friday, June 19th
•Street Date for Paizo Products: Wednesday, June 24

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

Hi folks,

Postal services around the world have been adjusting their policies to allow for safer working conditions for staff and to adapt to higher volumes of online order deliveries due to the COVID-19 pandemic. The Paizo warehouse is still shipping international orders however, at this time, it is likely that international packages will be delayed in transit. While we have no way of knowing definitively if, where, or how long packages may be delayed after they leave our warehouse, we encourage you to check the status of customs and your local postal service to see if your deliveries may be impacted before reaching out to Customer Service. Thank you for your patience, and happy gaming!

Customer Service Representative

5 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in May
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #155: Lord of the Black Sands (Extinction Curse 5 of 6)
•Pathfinder Maps: Flip-Tiles: Haunted Woodlands Expansion
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: Pathfinder Bestiary 2 Hardcover
•Pathfinder Special Edition Rulebooks: Pathfinder Bestiary 2 SE Hardcover
•Pathfinder Adventures: —
•Pathfinder Accessories: —
•Pathfinder Pawns: Pathfinder Gamemastery Guide NPC Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #28: The Hollow Cabal (The Threefold Conspiracy 4 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: —
•Starfinder Maps: Flip-Mat: Stadium

•Non-subscription Paizo Products•
Pathfinder Adventure Path: Curse of the Crimson Throne Pocket Edition
Pathfinder Flip-Mat Classics: Bandit Outpost

•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Product by other Publishers•
•Miniatures: —

•Authorization (Order Spawning) Date: Thursday, May 7th
•Begin Shipping Estimate: Monday, May 11th
•End Shipping Estimate: Friday, May 22nd
•Street Date for Paizo Products: Wednesday, May 27th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Customer Service Representative

5 people marked this as a favorite.

Hello folks!

Due to inclement weather and some hazardous road conditions, customer service is running at minimum capacity today. As I was the only person on the team who was able to make it in, I may not be able to answer all of your calls and it may take us a bit longer to assist you with any questions or concerns. Rest assured we should be back at full capacity soon! For today only, email is the best way to get an urgent issue resolved.

I apologize for any inconvenience this has caused, and thank you all for your patience!

Warm and cozy regards,
Joan