Hawkmoon269 wrote:
Hi currytofu. Paizo customer service will be back on Monday and I am sure they will look into it and get things straightened out for you. I do not work for Paizo, but in the meantime, I wanted to direct you to this FAQ.
The credit card processor Paizo uses is very, very exact when it comes to verifying your billing adress. If it isn't exactly the same thing as what your bank has on file it will reject. So, if your bank has "Street" and on Paizo's site you put "St." or any other difference, no matter how minor, it can cause the transaction to reject.
What you are seeing on your bank website are probably those "authotizations" mentioned in that FAQ. Even though the processor ultimately rejected them, the funds are still held by your bank. Those authorizations will eventually expire, freeing the funds up again. How long depends on your bank, but on Monday Paizo might be able to put in a reversal request on them to help speed it up.
If you want to order the goblin plush now, double check what address your bank has and be sure your are putting the exact same thing in on your order here. If you are and it is still giving you problems, or if you would rather just wait, I am sure a customer service rep will take care of everything for you on Monday.
I hope that you don't mind me jumping in on your thread like that, but I thought it might be helpful. I hope your bf appreciates the goblin plush and the effort you put into getting it.
Thanks for your help!
I'll wait for a customer service agent but in the meantime, I'll call my bank and make sure I'm getting the address and other info exact. It's probably something like you said, using St instead of Street.
Thanks again! :)