Cigaran's page

This is now the third month out of the last four or five where the monthly subscriptions have been split, without authorization, and extra shipping costs have been dropped on the customer. Paizo, fix your warehouse and/or shipping because something or someone is not working right.

With extremely limited communication methods, we, your paying customers, have ZERO recourse other than to send emails, wait weeks/months, and hopefully have the shipping fees refunded. That is not a workable solution as the end result is you eat the shipping costs.

If this is how this is going to be, I cannot continue to support Paizo.

Safety of everyone first for sure. I really hope we don't lose any hobby shops of this.

That said, if this does go on for a while could subscribers be billed for their pending releases, have their PDFs fulfilled, and then just know the physical copy will be shipped when it is possible to do so?

sojudramaqueen wrote:

Vic,

When you say 6 order shipped, I was thinking "shipments". Did you mean individual orders? Like they had just barely begun shipping anything at all? Oh dear.

Correct—they completed 6 individual customer orders from July 28–31.

Wow, just wow. That is so grossly negligent that it's astounding.

While I appreciate the $15 credit, I'm still not thrilled with how all of this has been handled from the start. Forcing Amazon even when ordering from Paizo.com, Amazon Prime not factored in shipping, no normal Paizo shipping discounts, and no tracking to even know where my package is. I truly hope Paizo has learned a lesson from this. Either no future deals like this with Amazon, or have very, very clear milestone goals for shipping and delivery in the contract with clear penalties/remedial actions on their part.

Six whole orders over a four day window... What a complete and total joke.

Added Gamer's Lounge out in Union, MO as I'm currently the VA for that location.

Please? *throws wallet at screen* Please? *throws wallet at screen* Please? *throws wallet at screen* Please? *throws wallet at screen* Please? *throws wallet at screen* Please? *throws wallet at screen* Please? *throws wallet at screen*