Babasyzygy's page

Do I understand this correctly, that using the WizKids site we generate labels to send our damaged figures back at our own expense (in contrast to, say, Amazon generating pre-paid labels for returns due to damage), and then wait 6-8 weeks to possibly receive the replacement (if there are supplies)?

I have to say, sadly, that mine arrived broken too. The horns on one side of the dragon's head were broken off and loose in the package. It's a shame, because it's a beautiful piece, but the packaging (which did not appear to have been damaged) is utterly inadequate for the shipping. I'm seriously bummed - and no, I'm not going to try to paste the thing back together, the horn didn't "pop off", it snapped off and there are parts that shattered into smaller, nearly-dust sized pieces.

I'm waiting to hear back from customer service; I sent a message yesterday and didn't get a reply, possibly the message didn't make it through due to the size of the photo I attached, so I resent the message with a smaller version a short while ago.