The launch of the new Paizo Store is fast approaching! Here’s what to expect.

• Paizo.com will go dark at 8 a.m. Pacific on Monday, November 10th. You won’t be able to access any Paizo services, including Paizo Connect, organized play reporting, forums, downloads, order history, etc., while we work to bring an all-new experience online.
• Our hardworking warehouse team will spend the day shipping all orders placed prior to downtime.
• Customer Service will be unable to make changes to subscriptions once downtime begins. Once the new store is live, you’ll be able to make changes to your subscriptions yourself, as detailed in the Subscriptions at the New Paizo.com Blog You can still contact the CS team at customer.service@paizo.com for any other issues during downtime.
• Your wishlists, sidecarts, and pending orders are not moving to the new store, giving you a chance to make all new wishlists just in time for the holidays!
• Your subscriptions, My Downloads, Paizo Connect console, gift certificates, and store credit will be automatically moved to the new store.
• Please follow us on Bluesky, Facebook, Instagram, and Reddit, keep an eye out in the Pathfinder Second Editionand Starfinder Second Edition subreddits, or sign up for our newsletter to keep up to date on the store launch and other fun Paizo news!

We expect this provisioning process to take 2–3 days to ensure the best possible experience for our users when they return.

When the New Store is Live

When the new store is live, your old Paizo password won’t work. When you log in to the store for the first time, select “Forgot your password” and you’ll receive an email with instructions on how to create a new password.

Your password for the forums and Organized Play will remain the same until we build new solutions for those systems.

After you have successfully logged in:

• Please verify that your payment methods and addresses are correct. Note that you might have two different payment methods and addresses selected as default (one for the main store and another in your Subscription Manager if you’re a subscriber).
• Open your Library and verify your downloads are present. If you’re missing any, please open a ticket with Customer Service.
• Please review Paizo Plus and make sure that your rewards tier is correct. This is based on your purchases over the last 12 months, and we want to make sure you receive all the rewards you’ve earned! For more information on Paizo Plus, check out the Introducing Paizo Plus Blog

Reporting Issues

If you see any errors, please report them in the New Store Feedback thread in the Website Feedback forum. We’ll list known issues here and continue to update them during the post-launch period.

Store Overview with Director of Ecommerce Lyle Borders

Lyle has created a walkthrough video showing off many of the exciting new features that await you in the upcoming Paizo Store:

While we have worked hard to ensure a smooth transition, there will be unexpected issues; nothing quite tests your systems like thousands of people interacting with them. We expect that ticket times will be longer than usual, and it might take us a bit to triage all the feedback. Thank you in advance for your patience, and thank you again for supporting Paizo as we level up our systems and prepare for the next decade of games!

Good Gaming!

Jim Butler
CEO

We are rapidly approaching the launch of the new Paizo Store, which uses the BigCommerce platform, so it’s finally time to showcase what’s waiting for you in subscriptions, how subscriptions work, and how subscribers can add products to ship with their upcoming subscriptions!

Starting Your Subscription

When you go to any subscription line page, the first choice you’ll need to make is whether you want to start with the current release for that line or the upcoming release. The current release will cost the MSRP plus $.01; future releases will charge $.01 to start your subscription and the MSRP as it starts the shipping process. The $.01 charge is required by the credit card company to ensure that your card is valid for recurring subscriptions.

You can also choose to have multiple copies of a subscription item sent to you as well.

The Subscription Cycle

Paizo’s release date for new physical releases is usually the first Wednesday of every month. Three weeks prior to that, you’ll receive an email from Paizo letting you know that you will be charged for your upcoming subscriptions. Two weeks before the street date, your credit card will be charged, and you’ll receive the free PDF for your product (if applicable) in your Library. You’ll receive another email containing the tracking information for your package once the Paizo Warehouse ships out your products. As an example, here’s what your December 2025 subscription process would look like:

• November 10th: Email notification of upcoming subscription charges with a direct link to your Subscription Manager. More on that below.
• November 17th: Credit card charge and PDF released to your Library.
• November 17th: Your subscription products begin the shipping process, and you receive an email with your tracking notification. The goal is to get the products to your door on or before street date.
• December 3rd: Release date!

Your Subscription Manager

You’re always in control of your subscription when you use the My Subscriptions section of your Paizo account. From here, you’ll be able to see all your active and inactive subscriptions and be able to skip or cancel each subscription 24/7. The email you receive 7 days before you’re charged will direct you to this page as well.

Shipping: You control the shipping address for your subscriptions from your My Subscriptions page, and you can change it at any time before your subscription is charged. Non-subscription orders have their own shipping addresses that you can set during checkout, but subscription orders are separate from the rest of the store. By default, products are shipped using the least expensive shipping method available.

We know that some of you would prefer a specific shipping method for your subscriptions, and we have asked for that functionality from our vendor. We don’t have an ETA for that, but if it becomes available, we’ll let you know.

Billing: As with your shipping address, the credit card attached here is separate from the main store. This is because the Paizo Store accepts many different forms of payments now, and recurring transactions (subscriptions) have limited payment methods that they allow. For example, Google Pay and Apple Pay aren’t allowed for recurring subscriptions.

Here are the options available to you from your My Subscriptions page for each subscription.

• Skip Product: You skip the current product in your subscription.
• Pause: Will be available at a later date
• Cancel Subscription: Your subscription is canceled. You can choose to reactivate the subscription at a later time at the bottom of the My Subscriptions page or on the normal subscription pages in the store.

Add to Subscription

As a subscriber, you’ll have the option to add most physical products to your next subscription shipment, saving you money on shipping. All you have to do is go to the product page for the item you want, and you’ll have a new option below the Add to Cart button that will move the product over to your next subscription order.

If any of the items added are out of stock when your subscription is ready to ship, your subscription shipment will not be delayed; we'll ship any in-stock items along with your subscription products, and any out-of-stock items will be moved to your next subscription shipment. You’ll see these in your subscription manager.

FAQ

How do subscriptions work?

Just choose the product line you'd like to subscribe to from the Subscriptions page (such as Pathfinder Rulebooks, Starfinder Special Edition Rulebooks, and others), add it to your cart, and go through the checkout process. During checkout, you'll be given the option to start with either the current or next release in the line—just click the radio button next to the product you'd like to start with.

If you choose the current product, you’ll be charged during checkout and added to the subscription program you’ve selected.

What advantages are there to subscribing?

Subscribers to any of our lines will receive each subscription product directly from Paizo and need never worry about missing one of our releases. Many of our Pathfinder and Starfinder products include a free PDF of each subscription product purchased as part of the subscription. Some subscriptions include a percentage discount on each new release. See the individual subscription pages for more details!

If you’ve signed up for Paizo Plus, your subscription purchases will also earn gold after each successful charge. For more information, visit the Paizo Plus page.

When will I be charged for my subscription?

During checkout for a new subscription, Paizo will charge your card $.01 to validate the card and set up the subscription.

Paizo normally releases our books on the first Wednesday of the month. For those releases, you’ll receive an email roughly 3 weeks before the release date that informs you about your upcoming subscriptions as well as the date the card you have on file will be charged.

When we charge your card, we will add the PDFs from your subscription products to your Digital Library.

How do I skip a release or cancel my subscription?

Visit the Subscription Manager, to:

• Skip: You won’t receive that product, but your subscription will continue with the next release.
• Cancel: Your subscription will be removed from your account. You can sign up again at any point in the future by reactivating the subscription through the Subscription Manager or by repurchasing through the store page.

What credit card is charged for my subscriptions?

Paizo will charge the credit card you originally signed up with until you change it through the Subscription Manager. When you change your payment method in the Subscription Manager, you change it for all your subscriptions. This won’t change your primary store payment method for non-subscription products, and changing the primary store payment method for your account won’t automatically change your subscription payment method.

What happens if my credit card expires?

Paizo will send you an email alerting you that your card is expiring on the 1^st and 15^th of the month prior to expiration. You can then change your default card in the Subscription Manager. That will update your payment method across all your subscriptions.

Can I use coupons or gift cards for my subscriptions?

Yes, but only on the initial order of the subscription. A valid credit card is required even if the gift card or coupon amount exceeds the product cost. Your credit card will always be charged $.01 to validate your subscription.

Are multiple subscriptions sent in the same order?

If your subscriptions share the same payment date, payment method, and shipping address, they will ship as a single order.

How are subscriptions mailed?

Paizo will always mail your products using the least expensive method available. Selecting a specific method for subscription orders is not currently supported.

Does Paizo offer combined shipping for non-subscription orders?

Yes. You can combine a regular order with a subscription order if:

1. You place that order prior to your subscription products being charged, and
2. Both orders use the same payment method and shipping address.

To add an item to an upcoming subscription order, visit the page of the item you wish to add to your order and find the ‘Add this to My Subscription’ button. You will be charged for both your subscription products and any added products.

If any of the items in your sidecart are out of stock when your subscription is ready to ship, your subscription shipment will not be delayed; we'll ship any in-stock items along with the subscription, and any out-of-stock items will remain in your sidecart to ship with a future subscription shipment.

Are international subscriptions available?

Yes—we ship worldwide.

How often do you ship subscriptions?

Many product lines have months between releases. For example, the Pathfinder Rulebooks line only has 3-4 releases per year. You will see these details in the Subscription Manager, on our Release Schedule page, and on the product pages in the Paizo Store.

I just ordered a subscription. Why isn't my first volume shipping?

It may be that the item you chose to start with has not yet been released. The Subscription Manager shows the estimated schedule for your upcoming subscription items. You can see more upcoming releases on our ReleaseSchedule page.

I just ordered a subscription that includes a free PDF. Where's the PDF?

We add the PDF of each volume to your Digital Library page as soon as you are charged for the print edition.

Does Paizo offer PDF-only subscriptions?

Digital subscriptions are not currently supported.

Does Paizo offer subscriptions through local gaming stores?

We do not. That might change in the future for stores that want to order directly from Paizo, so make sure to ask your local game store to carry Paizo products. To find a store in your area, visit our Retailer Locator.

Thanks again for supporting Paizo, and I hope to see you later this week for another store blog!

Good Gaming!

Jim Butler
CEO

We’re getting very close to the launch of the new Paizo store, so I wanted to give everyone a tour about what to expect when it goes live! For more information on the new store, check out the April Tech Update and Introducing Paizo Plus blogs.

Categories

We’ve looked through logs examining page hits and website traffic and had many internal discussions to create the primary means of navigation for the new store. We’ll continue to update the interface as we learn more from all of you about how to better organize the store to make the products you’re looking for easier to find. Now, let’s take a look at the Pathfinder section of the new store.

Coming Soon showcases all announced products that are not yet available for sale for each brand. For example, you won’t find upcoming Starfinder products in the Coming Soon folder in the Pathfinder section, but anything with a Pathfinder logo will be visible here.

New to Roleplaying displays introductory products like the Pathfinder Beginner Box and the Pathfinder Player Core and makes it easier for new players to find the things they might be looking for.

The others are self-explanatory, though one thing to note though is that with the new store, products can appear in more than one place. This is especially true of Pathfinder Partners, who are licensed partners whose products will appear next to the products they are built for (like the Foundry VTT version of an Adventure Path showing up alongside the Adventure Path).

Each section also has its own filters. You can refine products visible to you on a page by clicking a radio button and it will then hide the products that don’t match your search. For example, there is a Brand filter that lets you choose between Pathfinder First Edition, Pathfinder Second Edition, and Pathfinder Second Edition Remaster. There is also one for just Pathfinder, which shows Pathfinder products regardless of what edition you are playing (like pawns, miniatures, etc.).Pathfinder Adventures has filters for Level Ranges; Miniatures has filters for Creature Type (Aberration, Beast, etc.), Material (metal or plastic), Painted (yes/no), Player Character, Rarity, and Size. As you move into specific product categories (like Adventures), the filters change to show only the filter options that exist in that category.

New Product Detail Pages

Presentation: New releases for Pathfinder Second Edition and Starfinder Second Edition have extra previews associated with them. Our goal is to provide previews of the covers, table of contents, and a 2-page spread with every release. Each page will also have a “stat block” at the bottom that lists the weight, dimensions, Paizo SKU#, UPC, and page count for the selected product.

Variants on the Same Page: Hardcover, Sketch, Special Edition, and Pocket Edition books will all live on the same page. Clicking the button will change the image that’s displayed as well as change the cost for that book. This makes it easier to show the entirety of the product’s formats in one place and ensure you’re getting exactly the version you want to get. The exception to that are PDFs, which live in a separate Digital Editions folder under each category.

What to Expect/What’s Changing

The Paizo ecommerce store has been built over the decades to be very flexible, and we’re going to lose some of that flexibility as we transition to a new store. Here are some changes that are coming directly as a result of the new store.

Site Downtime: Paizo.com will go dark for roughly two days when we start the conversion. During this time, the tech team will be squaring up the data we have in the old store and making sure it’s updated in the new store. That includes things like balancing gift cards, vouchers, Humble Bundle codes, purchase history, subscriptions, your downloads, and a bunch of other data.

Sidecart: The process by which you add items to future subscription orders is changing. We’ll cover that in the subscription blog.

Wishlists: Your current wishlists will be going away with the launch of the new store. If there are lists you want to retain, please copy them all down in the next week or so. You can create multiple wishlists in BigCommerce, such as one for Holiday Gifts, My Next Campaign, or Revenge of the Runelords. You can share a wishlist to make it public for friends and family or keep it private.

Foundry VTT: We’ve been offering two different versions of Foundry VTT products: one that includes the PDF and the code together, and one that offers just the code at a discount for customers who already owned the PDF. The new store unfortunately can’t support gating a product behind PDF ownership, so we’ll be offering our Foundry modules exclusively as code-only items and pricing them similarly to the code-only Paizo products already available for purchase on the official Foundry storefront.

While that does mean that our existing PDF + Foundry bundles and discounts for PDF ownership will be going away with the launch of the new store, we fully plan to explore new options in the near future that can offer a similar combined value to customers who invest deeply into digital content.

The existing PDF discounts will remain in place until the launch of the new store, so if you already own the PDFs for any FVTT products you've been planning to pick up, you still have a chance to get them at a substantial discount!

Preorders: The preorder window for future products is now limited to 7 days prior to street date. You’ll see the release date under the title, and it won’t give you an option to select any format to make a purchase until the 7-day window opens. If you’re one of the few customers who use preorders (bless you!), we encourage you to subscribe instead. That will grant you the free PDF and allow it to ship early.

The next blog will cover subscriptions, but I know most of you are asking when the new store will launch. To that, I will say we are incredibly close. Our teams are hunting down pesky gremlins, and we’re doing end-to-end testing on the systems that are currently working. Thank you again for your continued support as we make this big move to a new platform!

Jim Butler
CEO

Greetings, Gamers! In the April Tech Update blog, I promised to give you a breakdown of how the upcoming loyalty program will work. Today, I’m here to tell you that at its core, Paizo Plus operates similarly to the current program: spend money with Paizo and unlock free products and discounts.

Under today’s Paizo Advantage program, if you subscribe to 4 different lines, you unlock either Starfinder Society or Pathfinder Society subscriptions for free; subscribe to all 6, and you get both for free. Subscribing to 4 lines also unlocks a 15% storewide discount on most Paizo products. Paizo Advantage will be replaced by Paizo Plus when the new store launches.

The Paizo Advantage program was designed to be laser-focused on subscriptions, and it has served Paizo subscribers well for many years. However, as our product catalog has grown, we’ve realized that we need a more robust system that better rewards all our shoppers for their dedication in various ways. We needed a program that was more flexible and easy to understand, as well as one that we could modify as we learned what consumers valued most. That’s how Paizo Plus was born, and we can’t wait to share it with you when we launch!

The Basics

When the new store goes live, you’ll need to opt in to the new loyalty program to start earning gold. If you’ve opted in to receive emails from Paizo, you’ll receive an email about the new program when we launch. And you’ll be able to earn gold right from the start:

• Join Paizo Plus: You’ll earn 25 gold upon joining!
• Leave a Review: 5 gold with an initial limit of 1 per week (260 gold/year if you write a review every week). You can only write reviews of products you have purchased through Paizo.
• Birthday Reward: You’ll earn 25 gold on your birthday. Happy Birthday!
• Follow us on Social Media: Up to 25 gold if you follow us on all 5 platforms.
• Gold on Purchases: You’ll earn 1 gold for every dollar you spend, and the amount of gold you earn increases as you advance in reward level. More on that below. 

Legal details will be available in an updated Terms of Use when the new store launches. 

Refer-a-Friend

Another way to earn gold is by recruiting friends to make purchases from Paizo. Each time someone takes advantage of your referral by spending $20 or more at Paizo, you’ll earn 25 gold. 

Spending Gold

So, on Day 1 if you take advantage of all the ways you can earn gold you’re sitting with 65 gold in your account. What can you get with it? To start, we’ll be offering: 

You’ll see that you can get a Pathfinder Society or Starfinder Society scenario for $10 off, which will make most scenarios you choose free. You can also see that Paizo is tilting the scales in favor of the gold value for Society purchases, because we genuinely believe that this is an essential program for our players and want to encourage more players to participate. 

Our goal with the new Paizo Plus is to maintain the same value as the Paizo Advantage program. Paizo Plus is slightly better than Paizo Advantage, and these starting values allow us to monitor the program and expand it in the future once we see how everyone is earning and spending their points. 

Reward Tiers

We adapted the proficiency system from Pathfinder Second Edition (and now Starfinder Second Edition) and used it as the basis for the tiers that build the programs around. 

Legendary Loot: From time to time, Paizo will release items that are exclusively available to Legendary reward members. They might cost gold pieces, dollars, or a combination of both. They will likely be available in very limited quantities and for short periods of time.

We value our Experts and Masters and will ensure additional rewards are available for all tiers that require both gold and a dollar cost, as well as those that require only gold or other qualifying factors. 

Questions and Answers

Here are a few answers to some of the most common questions I anticipate. For the complete legal rules (which take precedence over this Q&A), you’ll need to wait until we launch. 

Will I keep my free subscriptions to Pathfinder Society and Starfinder Society when Paizo Plus launches?
No, but you will be able to purchase Society scenarios for free using gold.

How is gold calculated?
Paizo Plus takes the cart total after all discounts have been applied (but before taxes and shipping) and multiplies that amount by your gold multiplier (1, 1.25, or 1.5). For example, if you buy a hardcover book for $60 and use a $20 off coupon, you’ll earn gold based on the $40 purchase (40, 50, or 60 gold depending on your tier). 

Can I spend the gold I would be earning from a purchase during that purchase? 
No, you can only spend gold after it has been earned. 

How long do I stay in a membership tier? 
When you achieve a new tier, you stay in that tier for 12 months. At the end of 12 months, Paizo Plus recalculates your tier.

When I reach a new tier, do I need to wait a year before I can advance to the next one? 
No, when you reach a higher tier, you will be upgraded, and a new 12-month calculation will begin. 

Do I reach a new tier by accumulating gold or spending money?
Only by spending money. Gold and dollars are two different pools.

Does gold expire?
Yes, after 12 months. You always spend the gold with the closest expiration date first. We’ll send an email to notify you about expiring gold if you’ve opted in to receive emails from us. 

Can I earn gold for past purchases? 
No. Only purchases made after Paizo Plus goes live and you’ve opted in to the program count. You can, however, write reviews for purchases over the last 5 years and earn gold on those reviews.

Will Paizo give away free gold?
That is a distinct possibility if you’re reading our fantastic emails and following us on social media!

What happens if I terminate my account? 
All gold is removed and cannot be returned. 

Can I give gold to a friend? 
No. Gold is for your use only and is limited to your account.

Does gold have any cash value?
No.

Do the discounts offered in Paizo Plus stack with store sale discounts?
No. You’ll receive the single highest discount available.

Sneak Peek of the Store

Here’s a brief look at what the team has been working on in the new store. Still subject to change, of course. Isn’t it pretty?

Concluding the Adventure

We look forward to unveiling the new store and Paizo Plus in the very near future! We're much closer to launch now than we were in my April blog, but we still have some work to complete before we’re ready to announce a specific date. 

Thank you again for your support of Paizo. We look forward to welcoming you to the new store soon!

Good Gaming! 

Jim Butler
Chief Executive Officer