Changes have been brewing here at Paizo, and I'm pleased to finally share some of them with the paizo.com community!
Up until recently, the people who are behind the curtain, looking at flagged posts, responding to your emails, and peeking through tweets and Facebook comments have been doing so in addition to their regular day-to-day tasks—including getting products out the door, providing the best Customer Service possible, and working on integral parts of paizo.com and within the company. This kind of tactic has been challenging, and as our community has grown, we've recognized it's been changing and has different/new needs. Because of all that, it's become a real necessity for us to change as well.
We had to find someone who fit the role of Community Manager and also had an intimate knowledge and investment in our own community. Liz Courts is someone who has been invaluable to our community over the years. She's a presence that's been around on paizo.com for nearly as long as we've had forums, has been greeting newcomers with cookies, has worked and laid groundwork for the fan magazine, Wayfinder, and helped shape what PaizoCon has become today. And, I'm excited to announce that she's been moved to this position officially as of a few weeks ago!
As Community Manager, Liz will be on the front lines for forum issues, reaching out through our social media outlets, and coming up with new ideas for us to better communicate with you guys. She'll also be be working on not-yet-announced projects and initiatives for the community. Having someone who is as deeply passionate about gaming and the gaming community is a great opportunity for pushing us forward.
There's also another change that goes in hand with Liz's new role. Though you mostly see me posting "out of character" on our forums when things get hairy, I've also been creating and maintaining our digital products, generating and scheduling website content, and providing an array of customer-facing and internal support. Now, in order to assist and enable Liz to do awesome things for you guys, herd more cats related to all of the content on paizo.com, and guide our overall community policies and goals, I've been made into Paizo's Community & Digital Content Director.
These changes are brand new to Paizo, and our goal as the new "Community Team" is to make sure you feel like you're being heard and supported. We have come up with some really exciting things in these first few weeks (which we've only just begun), and I'm so, so excited for you all to start seeing the results!
Community & Digital Content Director