
Zetwoo |
Hello!
Today I tried to buy the single "Cheben" adventure for 0.99$ by using Revolut debit card. After filling all my payment details and then confirming the payment with three-digit code from the back of my card, all I have seen was some spinning thing, which dissapeard after few seconds. I tried to confirm this payment two more times by clicking the confirmation button after this "spinning thing" disappeard, but it doesn't helped me at all.
Right now I see that this adventure is still in my cart and the payment was taken >three times< from my Revolut account. Also there is no PDF to download from my account.
So right now I have paid >three times< for something I haven't even received and I don't even know how to get my money back.

Sam Phelan Customer Service Representative |

Hello Zetwoo,
The reason that the order is behaving this way is due to a decline on the card. Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again.
The transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds.
Please let us know if you have any difficulty updating the billing address for your card. If you have any questions or concerns, please let us know. Thank you!