Can't Download Digital Content

Hi,

I can't download any of my digital content. I've tried the new stuff and some older stuff that I have already downloaded, and everything goes in a circular loop: click to download, wait 60 seconds then click again, problems downloading? click here, click to download, wait 60 seconds then click again, problems downloading? click here and so on into infinity.

I tried in Firefox and Chrome to see if different browsers would work, but same problem :(

Pls halp!

I've just tried again and everything works perfectly. No idea what the problem was but I'm pleased it's resolved itself.

Hello Shaun Hocking,

I'm happy to hear that the downloads started working just fine! We have been noticing that they can be a little sticky recently. Clicking on the link to download a few times among some other minor troubleshooting is often the answer.

If you encounter any continued odd behavior, please let us know. Thank you!

Hi,

It's happening again! Aiiieeeeee! I got the email to say that my subs are available to download and when I try to download I get the same circular loop as last time: click to download, wait 60 seconds then click again, problems downloading? click here, click to download, wait 60 seconds then click again, problems downloading? click here and so on into infinity.

As before, I've tried several times in both Firefox and Chrome to no effect.

Halp pls!

Hi,

It hasn't fixed itself like last time. I still can't download any of my PDFs. I've tried dozens of times over the last 13 hours, using different browsers, and two different devices, new PDFs and old ones, but there is no escape from the loop. Please can you look at this for me.

Did you notice that after the personalizing part there should be a small notice saying "Ready! Click again to download."?
Or is that not showing up for you?

Did you notice that after the personalizing part there should be a small notice saying "Ready! Click again to download."?

Or is that not showing up for you?

Yep it's there, but the loop is going: click here to download, personalising please click again in 60 seconds, ready! click to download - and when I click that bit it goes back to the original 'click here to download leading into the personalising and click again in 60 seconds stage - this loop continues into infinity. :(

This has happened the last two times I've wanted to download stuff but never before in all my years here :'(

I'd literally just emailed customer service and thought I'd give it one last go... lo and behold, it works again but it took longer to resolve itself than last time! Argh!

Thanks. Hopefully they can look into this so it doesn't happen again though!