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Okay so I mentioned some of this in a response to my previous thread regarding Order #4203755 but I thought I should make it its own thread as it involved a different order # now.
I am a little confused. There was a piece of this order that was a replacement for an incorrect item I was sent with another order. It was my understanding that that item was going to ship together with my subscription this month and thus be trackable as I have my subscription shipping option set to UPS. Early yesterday that one item was sent separately and then later my regular subscription was also sent. I don't understand why the change why it shipped separately instead of together. I also don't understand why none of it shipped UPS despite my subscription settings being set to UPS.
In looking over my authorization emails just now to try and understand what happened I noticed that the Authorization email I received after the replacement was added to my sub had the non-UPS shipping listed, so I accept that I should have said something then but I glossed over it when I saw the email because this has not happened to me in the past.
Anyway I guess what I would like to know is if this was a mistake or if this is something that will just occasionally happen with my shipments regardless of me having my subscription shipping settings set to UPS.
I choose UPS because I want to be able to track my package every step of the way so that I know when to check my front steps as everyone leaves it there regardless of the weather.
Sorry to be such a pain, I am just trying to understand what happened. I am not mad or angry or anything, so I hope this post does not come off that way.
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Hello greywulfe,
I am looking at your order now and I am not sure why the system changed the shipping method. It looks like it chose the cheapest shipping option, which was a combination of standard post and priority (the pawn box could not go standard post, but shipping everything else standard post and it through priority remained the cheapest shipping option) when it recalculated everything when the replacement was added. Your subscriptions are set to go UPS Ground though, not 'cheapest'. I apologize I didn't catch that change when I added the replacement to the order. I will have the tech team take a look and see if they can determine why the order changed the shipping method.
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Hello greywulfe,
I am looking at your order now and I am not sure why the system changed the shipping method. It looks like it chose the cheapest shipping option, which was a combination of standard post and priority (the pawn box could not go standard post, but shipping everything else standard post and it through priority remained the cheapest shipping option) when it recalculated everything when the replacement was added. Your subscriptions are set to go UPS Ground though, not 'cheapest'. I apologize I didn't catch that change when I added the replacement to the order. I will have the tech team take a look and see if they can determine why the order changed the shipping method.
Thanks Diego,
I appreciate you looking into it. At least I know I am not crazy now.
:)
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So I am starting to get worried. I still have not received the second part of this shipment. According to the Mail Innovations Tracking info the package was transferred to the Post Office on the 11th. It seems insane to imagine that it would take over a week to get from there to here. Maybe this is normal but I don't know. Is there anyway to track the package once it is in the post office's hands?
Because Standard Postal Delivery involves a transfer between UPS Mail Innovations and the US Postal Service, we have found that occasionally the parcel will miss a scan along the way and no information will be updated. Even though data is not being updated, we find that the parcel is almost always still on its way. We do not consider these parcels missing until they have exceeded their delivery estimate.
That said, it looks like the 4 to 8 business day estimate should have put it arriving to you by yesterday or so. Keep in mind that that is just and estimate and sometimes packages can get delayed beyond that for an assortment of reasons. It wouldn't hurt to give it another day or so to see if it shows up. If it doesn't, please do let us know.
Thanks!
~Sharaya
Customer Service Representative
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Hi Cory,
We're glad to hear that your shipment arrived safe and sound! Don't worry about being a hassle, we're here to help. :)
Just let us know if there's anything else we can do to assist you, and we'll be glad to do so. Otherwise, have a great weekend!
Thanks,
Katina