In my order history it says package 690382 shipped on 8/7, but when I track it via UPS it says they haven't yet received it. Should I be concerned, or has it actually not shipped yet?
Thanks!
I would not be concerned yet. With how the warehouse processes subscription orders, sometimes a lot of UPS labels are printed at once, and then processed and shipped in waves. Because of this, we cannot pinpoint exactly when an order may have left. This is part of why the confirmation email states that it should ship from the warehouse by the 22nd.
Very sorry for any confusion or inconvenience!
If you have any further questions or concerns, please let us know. Thanks!
Thanks!
Now my subscription page says this:
Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck shipped by 08/07/14 via UPS Ground (estimated 4 to 5 business days in transit)
Next product:
Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea is scheduled to ship September 2014
and
Est. Date Estimated Subtotal* Estimated Current
Shipping & Handling Estimated Total*
Payment method authorized: September 4
Should ship by: September 26
1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
1x Pathfinder Adventure Card Game—Promo Card: Owlbeartross~
1x Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea, $15.99
$79.97 UPS Ground: $19.20 $99.17
As it's displayed it's saying I only get the add-on deck in august, and in september I'm getting the base set (and it looks like the add-on deck again).
I'm just concerned about this because I don't want to get double charged and I want to get all of the promo cards as well (and get them in august vs september).
I've seen other people posting this problem and I know you guys are working on it, but I figured I would let you know that I have this issue too. Thanks for working to get this resolved.
The Base Set showing up as a September item is a weird display bug. The system will not generate a subscription second item of an item is has already been added to an order.