For some reason, the system didn't let me combine orders #3205638 and #3207091 when I restarted my subscription for the Pathfinder Adventure Card Game. Could you please do this for me?
There is another issue regarding shipping for order #3205638, which is currently set to USPS Priority. At some point in the past, the system was smart enough to split heavy orders in smaller packages that would then be able to be shipped using Standard Postal Delivery and not USPS Priority.
When you've finished merging the two orders, please ensure that they ship in 2 (or 3?) packages as Standard Postal Delivery, while retaining the First Ten Shipping promotion. This was working automatically up till May 2014, but this very useful feature has been lost in the subsequent checkout process updates.
Thanks!
The requested changes have been made, and you should soon get 2 emails confirming the updated order information. The tech team is still looking into what is causing this.
Thanks!
Sharaya
From your 8/5 e-mail quoting $8.65 shipping for order #3205638 (including the First Ten Shipping promotion) to now, I have quietly seen shipping change every other day, either due to the Card Game Subscription issues, or me toying with the shopping cart.
I have added Pathfinder Module: Risen from the Sands to the order today and it appears it has definitely thrown the First Ten Shipping promotion out of the picture. You had applied it because this order was initially grouped with #3207091 thus making a total for the two orders of more than $100.
Could you manually apply it again, please?
So in the meantime I added a few items to order #3205638 and it now qualifies for the First Ten Shipping promotion by itself. At the moment, it seems the promotion has correctly been applied to the order.
However…
On the order summary available from My Account, just before the Payments block, the following lines don't compute:
Subtotal (9 items) $104.32
Shipping & Handling $22.33
Shipping & Handling Discount - $10.00
Order Total $125.21
And then to make matters worse, for each package in the order there is a Shipping & Handling line:
For package 1: $22.00
For package 2: $8.89
From my side, I can't find two figures that match and I have absolutely no idea what I am going to be charged for shipping. This is annoying. When I checked out for the flip-mats and combined the order to the existing #3205638 order, the system quoted me $22.33, so what I really expect to pay is $12.33 ($22.33 minus the First Ten Shipping promotion).
Could you make sure this is what the system is going to charge me?
Thank you!
Sorry for the delay in following up on this!
I'm not entirely sure what that system is doing on this one, and I'm sorry it's been such a pain. It's going to take more time to untangle than I have time to devote to at this time, so I've done something different with the shipping costs. You should get an email confirming the updated shipping information.
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya