Unfortunately, due to miscommunication with my roommate and a hectic work schedule, I wasn't able to post this until now. On Saturday, March 29, at around 8:40 pm pst, I tried to purchase the pdfs for Blood of the Moon, Magical Marketplace, and Champions of Balance using a prepaid Emerald Mastercard (the things H&R Block uses for tax refunds). I plugged in the information and when I tried to check out my card was declined. Less than a minute later, I received a text stating that my card had been charged for the $25.76. I double checked and found that this was in fact true. The pdfs were not in my downloads.
Customer Service Representative
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Hello Proton891,
I looked into it and it seems that your payment method is bouncing back an Address Verification error on our side. Our card processor can be very picky, so the best thing would be to make sure that the address you put in on our website matches as closely as possible to what your bank has on file for you.
As for the charge, it should be just an authorization attempt, which is essentially a temporary hold on the funds necessary to complete the order. If the order does not go through, which it didn't, they should expire fairly quickly and release the funds back to you. The amount of time this takes may vary depending on how your bank handles them.
If changing the address doesn't work, just let me know either here or at customer.service@paizo.com and I will make sure to help you figure this out ASAP.
Thanks!
-Katina
Nope, double checked the address, tried to put it trough again, and now it says insufficient funds. So apparently the hold or whatever didn't expire in the last four business days.