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Just came back from german customs


Customer Service

Silver Crusade

Pathfinder Comics Subscriber; Pathfinder Adventure Path, Companion Subscriber

Just received my last order from customs and I had to pay some taxes on my last order ( $191.03 $ - I had to pay about 7 % tax on most of the items).
If would like to avoid that in future, and have to be carefull to split my orders accordingly (getting over 150 € including shipping is bad).

So and I, know I have messed arround with this order a lot already, but could you split this order into 2 (it's 4 packages already) orders so I have an easier time dealing with customs?

BTW the people there were very nice.

I really have to send some muffins or something to customer service one of these days. Whats your poison of choice ?

EDIT: I know that this might increase shipping cost, but it makes my life a lot easier and gives me a chance to get my subscriptions shipped sooner - I wouldn't have asked without the customs situation.

Paizo Employee Customer Service Dire Care Bear Manager

We have no control individual access control over separating shipments. Everything is automated. After a subscription order is built in the system, but before it ships, we have a small window where you can contact us to make adjustments to the order. Splitting the order will likey increase the over all shipping. Additionally, one of the orders will have to be delayed by about a week, otherwise if they are ready to ship at the same time, our system may automatically recombine them.

Paizo Employee Customer Service Dire Care Bear Manager

If you'd like to split the order, please let me know what items you want on each order. You can do this via email or here on the boards.

Silver Crusade

Pathfinder Comics Subscriber; Pathfinder Adventure Path, Companion Subscriber

Thank you, it possible I would like to receive the following order first:

1x Pathfinder Roleplaying Game: Ultimate Equipment (OGL) Hardcover, $38.24
1x Pathfinder Module: The Moonscar (PFRPG), $11.89
1x Pathfinder Tales: Blood of the City Print Edition, $8.49
1x Pathfinder Player Companion: Varisia, Birthplace of Legends (PFRPG), $9.34
1x Pathfinder Campaign Setting: Paths of Prestige (PFRPG), $16.99

(basicly all the subscription items, about half the order)

Everything else can come later:

x Pathfinder Campaign Setting: Distant Worlds (PFRPG) Print Edition—Non-Mint, $14.99
1x Pathfinder #17—Second Darkness Chapter 5: "A Memory of Darkness" (OGL) Print Edition, $5.00
1x 19mm d20 Double Die Transparent Green, $0.85
1x Pathfinder Module S1: Clash of the Kingslayers (OGL) Print Edition, $3.00
1x Pathfinder Module LB1: Tower of the Last Baron (OGL) Print Edition, $3.00
1x 19mm d10 Double Die Transparent Green, $0.85
1x Silver-Plated Pair of 16mm d6 Dice, $3.36
1x Pathfinder Roleplaying Game Bottle Opener, $1.69
1x 25mm Double Die, $0.64
1x Plastic Stands, $3.39
1x Downer—Volume 1: Wandering Monster, $3.00
1x GameMastery Module W2: River into Darkness (OGL) Print Edition, $3.00
1x 3 Dice in a Cube: Red White and Blue, $0.64
1x Rise of the Runelords Bottle Opener, $1.69
1x Pathfinder Tales: Plague of Shadows Print Edition—Non-Mint, $7.49
1x GameMastery Module U2: Hangman's Noose (OGL) Print Edition, $3.00
1x GameMastery Module J1: Entombed with the Pharaohs (OGL) Print Edition, $3.00
1x Pathfinder Module W3: Flight of the Red Raven (OGL) Print Edition, $3.00

1x RPG Battle Dice Set, $5.95

1x GameMastery Module J2: Guardians of Dragonfall (OGL) Print Edition, $3.00

So how to please customer service, any decent place in the area that delivers cupcakes (and accepts international orders) ?

Paizo Employee Customer Service Dire Care Bear Manager

Done. I've sent you new confirmation emails.

thanks
sara marie

Silver Crusade

Pathfinder Comics Subscriber; Pathfinder Adventure Path, Companion Subscriber

Thank you

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