Can we get more constructive FAQ's?


Pathfinder First Edition General Discussion

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shallowsoul wrote:
Bardic Dave wrote:
After the way people pounced on Sean during the monk flurry of blows thing, I think he's decided he doesn't want to issue any more faqs for us ingrates in the near future. We looked the gift horse in the mouth unfortunately…
I'm sorry but if your boss gets on your case do you have the option to ignore him? I don't think so. We are the people that pay those salaries so if money wants to be given then some customer service would be appreciated. Seriously, that's just a part of the job, if you are a plumber and you can't stand the smell of crap then get out of the plumbing business. If there are people giving you trouble then you deal with them, you don't go and hide. Good customer service should be a right and not a privilege. I'm not being ugly here but I do think it's ridiculous for some people to run and hide just because the natives on the internet become restless. Either deal with them or get someone on here who can.

You're not his boss. Even if you buy his products and pay his salary, you aren't his boss. And buying someone's product doesn't entitle anyone to be a prick to the company that you want helping you. Customer service is a right as much as being polite is.

I actually would like them to bring back the FAQs Tuesdays they used to do as long as it doesn't get in the way of their deadlines. Answering FAQs takes a lot more than just sitting down for five minutes and giving an answer. They have to look at previous rulings they've made in the past and instances where they have used a certain ruling in an adventure path or module. Then, they actually have to imagine how the ruling would affect game balance. Could it combo too well with some other feat or ability out there in their books? Or, could it render an entire class useless? We've had one example of a quick FAQ already to the monk and look at the whirlwind that caused. There are a lot of books coming out that they need to write, edit, coordinate, and publish and trust me, that is a very busy and arduous job. It leaves little free time to do other things.

I'd rather they post once a month a couple of the biggest FAQs with a well thought out responses. But realisticly, people want their FAQs but only if it agrees with what they think is correct, whether it is or isn't. Some people will just over react at a ruling they don't agree with and they lash out at the devs with whom they have demanded said FAQs. Damned if you do and damned if you don't.


shallowsoul wrote:
Good customer service should be a right and not a privilege.

Good customer service is not a "right." Book publishing is not a customer service industry. A certain level of catering to the customer is expected in the hotel industry, the food service industry, etc. Book publishing works like this: they write the book, you buy or don't buy the book. Paizo is actually under no requirement whatsoever to even answer any rules question that ever comes up.

Also, there is a difference between "good customer service" and "having everything exactly the way you want it at all times without delay."

Dark Archive

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Pathfinder Roleplaying Game Superscriber
meatrace wrote:
It would be remarkably cynical for the car manufacturer to just say "well how many people would do that? I MEAN REALLY!" It's a design flaw, a potential problem, a chink in the armor, and should be addressed.

The problem here is they're not even dealing with issues anyone can possibly predict.

"I need you to update the owner's manual to include the amount of time I can reasonably expect my car to operate under water. Also to what depth is my car rated?"

"The MPG estimate is not accurate enough. I need an exact calculation based on my daily commute."

"MPG rating is useless. Everybody worth a damn uses metric weights and measures. Why has this not been addressed?"

"I am living in my car, and even though everybody I know is clamoring for instructions on how to properly install fitted sheets in the back seat, you have consistently ignored us in these forums."

"I got a ticket for selling bootleg t-shirts out of my trunk at a concert. I wasn't told this would happen when I bought the car. Please execute and then fire whoever is responsible."

"I don't see why you needed to introduce all this feature bloat with my car. I would have much rather had a GPS system and HUD than manual controls on my thermostat."

"Thermostat? That would have been nice to know! I've been lighting fires on the floorboard all this time. We need bigger buttons."

"I've never used the brake pedal, and I've had no problems with MY driving. Seems like it's operator error."

"My friend died in a horrible accident outside of Tempe after strapping a jet engine to the roof of your car. You need to issue a recall, obviously."

"Richard Branson is aiming for sub-orbital travel--why are you guys still terrestrial?"

Scarab Sages

Squeatus for the win.

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