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Just wanted to toss in a thanks for Cosmo, Alison, and whomever else helped me with a rather long and drawn out problem I had.
I ordered an order and for some reason it was returned to sender. Long story short I didn't get them. Paizo made sure to take care of me and sent me the books again, I was able to flip through them when I was visiting back home recently.
Paizo has had excellent service, I think we all know that...I definitely experienced it first hand. =)
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I was just blogging about how "people speak up/out when they're unhappy, and tend to stay quiet when they're content. Customer service folks know this more than anyone else."
Paizo certainly has some great ideas about what "Customer Service" means, and while I luckily haven't had any problems that allowed me to witness it first hand, I have been able to witness the rapidly (rabidly?) helpful responses of Gary, Cosmo, and all the other very nice Paizo folks whose names I unfortunately can't remember right now.
Thanks guys. This kind of honest, "put the customer first" approach to business/service is why you have so many devoted fans/customers (not to mention your high-quality products! (insert Zoidberg)).
