Davido1000 |
Gorbacz wrote:I understand what you mean but for instance back in Feb my shipping fee for gamemastery guide and softcover AP came to $5.74, $5.63 in March and April for just softcover APs, and now this month for bestiary 2 and AP $37.80Calcryx666 wrote:I’m an international customer and normally my shipping fee is around $7, but this month my shipping fee is $37, surely this must be an oversight.Normally your shipping is just softcovers, there's a hardcover this month and these are fugly expensive to ship overseas via USPS.
Ive also noticed this on my order too, this cant be right can it?
Pigraven |
For the record, my order started to finalize today. I received a notice that part of my order was shipping out. Indeed, it has been split.
It's also worth pointing out that when I added up the Subtotal, Sales Tax, and Shipping, the total was actually $5.65 more than the total that was listed. As far as I can tell, this $5.65 was the cost to ship that one book separately.
I created a new thread down below, but I'm posting here because I saw a bunch of people that had their order split; those of you that did might want to go check to see if it added an extra shipping cost. You might have to do the math yourself, despite what the listed order total says on the page.
Yoshua |
Hope this gets resolved. Next month is a huge month for subscribers and releases and my sub management page is showing multiple shipments that I don't think should be necessary. This month I am lucky, only have 2 books. Next month not so much.
Sporkedup |
Hope this gets resolved. Next month is a huge month for subscribers and releases and my sub management page is showing multiple shipments that I don't think should be necessary. This month I am lucky, only have 2 books. Next month not so much.
I don't know about Battles subs, but next month is really largely quiet on the Pathfinder front (just the Spell Card sets aside from the AP volume). July is a very different case though!
Yoshua |
Yoshua wrote:Hope this gets resolved. Next month is a huge month for subscribers and releases and my sub management page is showing multiple shipments that I don't think should be necessary. This month I am lucky, only have 2 books. Next month not so much.I don't know about Battles subs, but next month is really largely quiet on the Pathfinder front (just the Spell Card sets aside from the AP volume). July is a very different case though!
June for me is the battles, ap and i ordered all of the spell cards. Currently telling me the spell cards are going in 4 shipments and over 20$... My battles ship separate and not even counting that because I expect that. But 4 shipments for the cards and an AP seems abnormal.
Sporkedup |
Sporkedup wrote:June for me is the battles, ap and i ordered all of the spell cards. Currently telling me the spell cards are going in 4 shipments and over 20$... My battles ship separate and not even counting that because I expect that. But 4 shipments for the cards and an AP seems abnormal.Yoshua wrote:Hope this gets resolved. Next month is a huge month for subscribers and releases and my sub management page is showing multiple shipments that I don't think should be necessary. This month I am lucky, only have 2 books. Next month not so much.I don't know about Battles subs, but next month is really largely quiet on the Pathfinder front (just the Spell Card sets aside from the AP volume). July is a very different case though!
Fair enough! Yikes, that does sound brutal. I'm sure they're looking into it but hopefully it stops real soon...
Joan H. Customer Service Representative |
4 people marked this as a favorite. |
Hi folks,
We are aware that some orders were shipping in separate packages and apologize if you were charged extra for shipping. While we were implementing a fix for the issue, some of the affected orders shipped. We are working to track down all of the affected orders so we can correct this for customers, however this process is taking longer than is deal. If you believe your order was affected, you can send us an email with your order number and we would be happy to review your order.
For those with affected orders, we can either credit your account for the overcharge to apply to your next order or refund the difference back to your original payment method.
Finally, we recognize the gap in communication and will be more vigilant about communicating with you all moving forward. Thanks for your patience!
Yoshua |
Thanks for the update Joan, and a reasonable fix. What about next months shipments? Currently in my manage subscriptions area it shows that my next order will be broken up into 4 shipments charged about 24$ for this. Not counting battles.... Is this still an issue or is my next shipment really being broken up into 4 shipments?
Thanks!
Sporkedup |
Should we be concerned if a subscription Bestiary hasn't arrived yet? My order is marked complete but I'm not clear if that means shipped from the warehouse of delivered without tracking information. My last order was lost in transit and had to be reshipped, so I'm slightly paranoid.
A marking of "complete" means it's shipped. What does the tracker say? It was a long weekend so today was the first time it likely would have updated since Friday.
Ryandale_ |
Posting this everywhere I can hoping something will get a reply.
my Order 20098035 hasnt shipped yet. I am assuming this just due to delays, which is fine. However, I've put out CS inquiries via forum, and email 10 days ago about trying to fix the shipping. I had originally selected UPS ground so I could have a tracking #, but after adding the NPC pawn box the shipping was switched to basic post even after re-selecting ground. I would absolutely love if I could have this switched back to UPS ground and be charged the difference so I can track the package once it finally ships.
Steve Geddes |
1 person marked this as a favorite. |
Darn. I don't think I realized people were still getting things shipped out. I haven't had a subscription fulfilled since February.
Probably worth an email to customer service or a separate thread, Bob. You don’t have any active subs listed next to your username - if that doesn’t line up with your “my subscriptions” page, things are definitely screwy.
David knott 242 |
According to this thread, they will run the auths this coming Thursday and begin shipping a week from Monday.
But will they actually finish by the 19th? Maybe the June shipments are small enough that they won't fall behind again?
Idiosyncrasy |
1 person marked this as a favorite. |
I understand that with the COVID-19 pandemic and Paizocon, this past month was a bit hectic; however, I must voice some frustration that my subscription order from last month still has not yet shipped and the June post is expecting orders for this month to spawn this week and start shipping next week.
My subscription shows that we're waiting for backordered products, and unfortunately that means none of the PDFs are available for review and I'm stuck waiting for product while my FLGS has multiple copies of everything I ordered already available. Even more frustrating is that going to the product page for the 3 products I was expecting (PF2e Bestiary 2 Special Edition, SF AP #28, and PF AP #155) are all listed as available now on the Paizo web store.
I've got 6 active subscriptions, but for the past 6 months I've had delays and issues with every one of my orders and am frustrated. I want to support you, please let me without making it difficult!