Gencon Pickup list empty


Customer Service


On my account I'm showing no items set to be picked up for Gencon. Will that list populate closer to the con or has something glitched on the order? I know that the confirmation emails and billing will come closer to the con, but I just want to confirm that everything's set to be picked up correctly.

Thanks!

Customer Service Representative

Hi kenhito!

I have checked your account and all of your orders are going to be in your sidecart. They are all set up to be picked up at the convention, but they will be shipping on a specific date and then you will get a confirmation. If you have any more questions, don't hesitate to contact us.

- Virginia


Thanks! The system isn't super intuitive and this is my first time doing this so I'm a little bit skittish. You guys have been great!

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