
Sharaya Customer Service Representative |

The following information, including dates and expected products, is what we currently estimate and may change.
Subscribers attending PaizoCon 2017 may opt in to pick up their subscriptions until May 10th at 4:00 PM PST. After this time we are unable to make any alterations to the hold for pick up status of your account. Opt In or change your opt in status by visiting your My Subscription page. If you do not have a subscription and would like to pick up the starting item at PaizoCon, please contact customer service immediately after placing your order for the subscription so that we can ensure the product is set properly for subscription pick up.
Please note that items in your sidecart that are not your subscription items for May New Releases will not be available for pick up at the show.
The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Wednesday, May 10th at 4:00 PM PST.
New Releases in May
- Paizo Subscription Products
Adventure Path: #118: Siege of Stone (Ironfang Invasion 4 of 6)
Campaign Setting: —
Player Companion: Legacy of the First World
Maps: Flip-Mat: Airship
Cards: —
Roleplaying Game: Adventurer's Guide (PFRPG) Hardcover
Modules: —
Pawns: Strange Aeons Pawn Collection
Adventure Card Game: —
Adventure Card Game Class Decks: — - Non-Subscription Paizo Products
Edit: Please note that these are not subscription products, and will not be available to pick up as part of subscription pick up orders. If they are in your sidecart and you are picking up your order at PaizoCon, they will wait to ship with the following possible subscription order.
Pathfinder Roleplaying Game: GameMastery Guide (OGL) Pocket Edition
Pathfinder Roleplaying Game: Advanced Player's Guide (OGL) Pocket Edition - Subscription Product by other Publishers
Comics: Runescars #1This is being moved to June
Tales: —
Battles Miniatures: Pathfinder Battles—Crown of Fangs Case and Court of the Crimson Throne Case Incentive
Legends: Curse of the Crimson Throne #5: Skeletons of Scarwall - Non Subscription Product by other Publishers
— - Authorization (Order Spawning) Date: Thursday, May 11th
- Begin Shipping Estimate: Monday, May 15th
- End Shipping Estimate: Friday, May 26th
- Street Date for Paizo Products: Wednesday, May 31st
We plan on prioritizing the shipping of subscriber Crown of Fangs Case Cases during our monthly shipping window.
For those who are not opting in to PaizoCon pick up:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
For those who are opting in to PaizoCon Pick Up:
The schedule for people choosing to opt in is as follows:
- Wednesday, May 10th, 4:00pm PST — Ability to opt in or change preferences for PaizoCon pick up closes.
- May 11th-16th — We will create convention pick up orders, charge payment methods and grant PDFs. State tuned to the May thread for more details.
- May 26th- May 29th — Pick up your subscription items from the Paizo booth at PaizoCon 2017.
Unfortunately we are not able to include any other items for PaizoCon pick up. If you have other items in your sidecart they will wait until the next available subscription to ship.
Shipping & Handling & Sales Tax:
Pick up orders are not charged shipping & handling, but are charged Washington sales tax (10%).
What do I need to pick up my subscription items?
Bring your ID, and make sure you know what email address you use for logging into Paizo.com. Printing off your order confirmation email or having it accessible on a smartphone is helpful, but not required.
I can't make it to PaizoCon, can my friend, family member, partner, husband/wife pick up my subscriptions?
Subscriptions must be picked up by the account holder. We will not release subscription pick ups to anyone but the subscriber.
If I don't have a subscription for a product line, can I still sign up for one and choose to pick it up at PaizoCon?
Yes! Just start the subscription like normal, opt in on your My Subscription page and contact customer.service@paizo.com immediately after subscribing to ensure the starting products are correctly set.
The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Wednesday, May 10th, at 4:00pm PST.
If you have any questions or concerns about PaizoCon pick up please let us know as soon as possible, as the closer it gets to the show, the harder some issues are to resolve. You can email us, customer.service@paizo.com, you can post in the Customer Service forum, or you can give us a call (425-250-0800, Monday through Friday, 10:00 AM - 5:00 PM Pacific time).
***Edit #1 - The comic (Runescars #1) has not made it to the warehouse yet and it being moved to June.
****Update posted 5/18: Crown of Fangs singles sales will start on May 18th at 12:00 pm PST. They will be on sale through about June 14th.

skizzerz |

I'm trying to budget this but the subscriptions page isn't helping me any. How can I find out how much this month's shipment will actually be so I can keep it sane using my cached store credit?
Thanks!
-burt
Assuming you do not have anything in your sidecart and are not ordering more than 1 of anything, I'm getting a total of $424.26 plus shipping for all subscriber products listed above.
You'll need to wait for either the auth email or for a CS reply for something more accurate.

Lorian |

I had my minis sub set to ship on its own. I was wondering what part of the month it'll ship as if I group them up vs ship them separate?
I get that it varies a little, so I won't hold anyone to a specific date, I was just wondering if I could get a rough idea. I imagine it'll be cheaper to ship together.

Sharaya Customer Service Representative |

Does this mean miniatures will ship first outside of the monthly subs (assuming I have my subs set that way)?
The miniatures will be generated and shipped as part of the normal monthly shipments. We will then have the warehouse prioritize getting shipments that include the Battles items on their way when shipping starts.

Sharaya Customer Service Representative |

I had my minis sub set to ship on its own. I was wondering what part of the month it'll ship as if I group them up vs ship them separate?
I get that it varies a little, so I won't hold anyone to a specific date, I was just wondering if I could get a rough idea. I imagine it'll be cheaper to ship together.
It will most likely be cheaper to ship together.
Because of how the dates line up, we will not be doing a separate auth for the Battles releases this month. They will be generated as part of the normal monthly orders. The warehouse will be doing their best to get orders with Battles item out towards the earlier part of the shipping queue.

gbonehead Owner - House of Books and Games LLC |

gbonehead wrote:I'm trying to budget this but the subscriptions page isn't helping me any. How can I find out how much this month's shipment will actually be so I can keep it sane using my cached store credit?
Thanks!
-burtAssuming you do not have anything in your sidecart and are not ordering more than 1 of anything, I'm getting a total of $424.26 plus shipping for all subscriber products listed above.
You'll need to wait for either the auth email or for a CS reply for something more accurate.
Huh, your subscriptions page is more helpful than mine :)
Mine still shows almost all the things as "shipping later" and not included in the total. But heck, that's as good an approximation as any. Thanks!!

skizzerz |

skizzerz wrote:gbonehead wrote:I'm trying to budget this but the subscriptions page isn't helping me any. How can I find out how much this month's shipment will actually be so I can keep it sane using my cached store credit?
Thanks!
-burtAssuming you do not have anything in your sidecart and are not ordering more than 1 of anything, I'm getting a total of $424.26 plus shipping for all subscriber products listed above.
You'll need to wait for either the auth email or for a CS reply for something more accurate.
Huh, your subscriptions page is more helpful than mine :)
Mine still shows almost all the things as "shipping later" and not included in the total. But heck, that's as good an approximation as any. Thanks!!
I didn't check my subscriptions page, I looked at what you were subscribed to, then went to all of the product pages for those products (linked to in the first post here), added up the price adjusted by the subscriber discount (or pathfinder advantage if it was cover price), and then reported the total (so that figure includes AP + player companion + map + RPG hardcover + pawn + 4 comics + minis case + case incentive + legends cd). :)

Lorian |

Hmm, my Minis case doesn't show as shipping this month, but my AP does. From my understanding, the plan is to prioritize the minis subscribers during order spawning. I've had a lot of issues of late with my orders for subs not working til I call support, does it look like my sub is set to work this time?

Sharaya Customer Service Representative |

Hmm, my Minis case doesn't show as shipping this month, but my AP does. From my understanding, the plan is to prioritize the minis subscribers during order spawning. I've had a lot of issues of late with my orders for subs not working til I call support, does it look like my sub is set to work this time?
The system hasn't gotten to your account yet, so your My Subscriptions page will now look funny until we get there.
If you haven't gotten an order confirmation email showing everything correctly by the time we post that order spawning has finished, please let us know.

Franz Lunzer |

taks wrote:Sharaya would be that mechanic. A belt slips off, put it back on. A lonely life two or three days out of the month.Shiny!
Thanks. That brought a smile to my face. <3

Anguish |

Lorian wrote:Hmm, my Minis case doesn't show as shipping this month, but my AP does. From my understanding, the plan is to prioritize the minis subscribers during order spawning. I've had a lot of issues of late with my orders for subs not working til I call support, does it look like my sub is set to work this time?The system hasn't gotten to your account yet, so your My Subscriptions page will now look funny until we get there.
If you haven't gotten an order confirmation email showing everything correctly by the time we post that order spawning has finished, please let us know.
Probably nothing, but I got my e-mail confirmation but it was for my AP subscription only. No minis case or incentive.
Order 4311498 for the AP shows pending.
Order 4282790 for the minis shows complete.

Sharaya Customer Service Representative |

Order spawning should have finished up overnight.
If you have not gotten an order confirmation email yet, and are expecting one, or if there is anything wrong with your order, please let us know, preferably in a new thread, by email, or by giving us a call.
Please note: if you have your subscriptions set to be picked up at PaizoCon, those orders have not been generated yet, so those confirmation emails will be sent out on a different day coming up SOON.

Master Pugwampi |

Master Pugwampi wrote:Aboleths. Right?Sharaya wrote:Things are looking good so far. I'm going let this steam engine contraption chug away for now :)Ooh, interesting.
...
I wonder how it works?
*goes to peek under the lid*
Alas, no. Just pulleys and belts driven by a treadmill on which are running a bunch of goblins wearing marathon gear.
Nice headbands, but the multicolour wristbands are a bit much...

Sharaya Customer Service Representative |

I may have never noticed this before, but on the email, it shows the 39.99 for the adventurer's guide in strikethru, then a column over shows 39.99 again. Is this common?
Apparently, this is something I've never looked at closely.
I'm not sure why it's showing a strikethrough, as this particular item doesn't have a discount. I'm not sure if that's working as intended or not.Unfortunately, anyone I could ask at the moment is buried in much more pressing things.

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Swiftbrook wrote:When will the Pathfinder Battle Crown of Fangs singles go live?They will go live on the street date for Crown of Fangs, which is May 17th.
Any estimate when the Crown of Fangs singles will be open? Hoping the switch won't get flipped during the evening commute home here on the east coast.

Swiftbrook |

And is there any promise of a period of guaranteed availability for the individual minis? Obviously you want such a period to at the very least give the subscribers the chance to fill in any gaps missing from their cases.
I believe, with Deadly Foes, after the first week or so of sales they opened up some more cases and added to their singles inventory. No guarantees, just one past practice.

Sharaya Customer Service Representative |
1 person marked this as a favorite. |

So I just looked, and I don't think I got an order spawn this month. Is this because I requested PaizoCon pickup?
Yes, it is. We have not generated PaizoCon pick up orders yet (the item(s) should just be in your sidecart for now). We haven't started that process yet, as we are waiting from an okay from that tech team that it is safe.