Credit card being declined for purchase; no other method available


Customer Service


Is there a reason my credit card is being declined? If so, what can I do to make it work?


The usual reason is the Address Verification on Paizo end is failing.

The address you have an file at Paizo has to exactly match what you bank has on file, including abbreviation, spelling, punctuation, etc.

-- david


I'll check that out, thank you.


I'm afraid it made no difference. The address that I have entered is proper and it made no difference. As soon as I click to check out the products, it redirects me to the payment method page (AKA the button labeled 2). I've used this card in the past and had no issue.

Paizo Employee Customer Service Representative

Hi there Herpdiddle,

I've taken a look into the issue and it seems that we're getting a different error message from our credit card processor. I'll go ahead and send you an email about this in just a moment to explain in more detail. If you have any further questions or concerns in the meantime, just let me know.

Thanks!
Katina

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