Order 3709552 -- Promo ACG Cards

[Andrew L Klein]

I'm currently subscribed to both the ACG adventure decks and class decks, and received my Wrath Deck 5 in the mail yesterday. I was concerned because there were no promo cards included.

I checked my email, and saw that when my adventure and class decks were split (still not sure how $10 is less than a $5 flat rate), the promo cards were bundled with the class deck. So now I have my Adventure Deck 5 but no promo cards.

Is there a way to make sure my future promos get shipped with the Adventure Deck, instead of the Class Deck?

[Katina Davis]

Hi Andrew,

Unfortunately, we don't have a way to request that in our system. Since subscriptions are usually processed in very large batches, we don't have a good way of placing a request on a single order without taking it out of the shipping queue and processing it separately, which would likely hold up your order.

If you do not receive the promo cards at all, just let us know and we'll be glad to send them out to you separately. Otherwise, you should be all set!

Please don't hesitate to let me know fi there are any further questions or concerns that you may have in the meantime, and I will be more than happy to assist you.

Thanks!
Katina

[Andrew L Klein]

Well I definitely expect to get the promos, I do show that they were shipped with the item I'm waiting on, it just kinda sucks that I don't get them with the product they're actually used with :(