PaizoCon Event Tickets

[TriOmegaZero]

I noticed that I appear to have three badges in my e-Tickets page. Just wanted to check if there was anything that needed correcting there.

[Dragnmoon]

TriOmegaZero wrote:

I noticed that I appear to have three badges in my e-Tickets page. Just wanted to check if there was anything that needed correcting there.

I have 1 as well and I am not even going!

[TriOmegaZero]

Well, I know I picked up badges ahead of time, so at least one will need to be refunded now that I have volunteered as a Tier 3 GM. Just not sure where the third one came from. :)

[Dragnmoon]

I think all VO got one, so there is your extra.

[Sara Marie]

All VOs are not supposed to have tickets automatically granted so if you have one that you have not discussed with me via the [e-mail] email, please do not transfer it, let us know at the aforementioned email. The tech team is currently looking into a hiccup with the auth run which takes priority over this, but I am sure they will be able to figure out what happened/what to do as soon as possible.

[Erik Keith]

Whew, yesterday was a bit more fun than I was anticipating, thanks for your patience while I was able to look into this for you both.

Dragnmoon (Just incase you were worried about where the ticket originated from) - It looks like you purchased a deluxe ticket back in January, your Order History page should contain more information.

ToZ - The number of badges you have is correct, it looks like the badge you transferred is displaying on your account currently, and we'll try to investigate it when we can. I'll send you an email with a bit more info. :)

- Erik Keith

[Dragnmoon]

Erik Keith wrote:

Dragnmoon (Just incase you were worried about where the ticket originated from) - It looks like you purchased a deluxe ticket back in January, your Order History page should contain more information.

Erik, I returned that ticket and Got a refund., already checked my Credit Card and it was refunded.

[Erik Keith]

Thanks for the heads up Dragnmoon, I missed that on the initial pass.

[Erik Keith]

ToZ--The badge you transferred earlier should now be appearing on it's recipients account again!

[TriOmegaZero]

I have confirmed it on my end and will have my better half confirm on her end.

[the Haunted Jester]

I sent an email to Customer Service over a week ago regarding this same issue and have yet to receive a reply. If someone could look into this matter I would greatly appreciate it. Take care and have a pleasant day.

[Erik Keith]

Hey Jester!

Some gift badges that had previously been assigned to other accounts had jumped back to the account of the original purchaser. I've documented all of the cases and we should be transferring them back to their intended recipients in the future.

If you transfer the badge to its intended recipient on your My E-Tickets page at this time it should stay there.

- Erik Keith

[the Haunted Jester]

Hey Erik-

I just transferred my wife's tickets to her account. The issue now is that there is an extra 4-Day Badge in my account which I did not pay for. I should only have a 4-Day Badge and a Banquet ticket as of right now..