Hi, I have yet to receive Scourge of the Godclaw despite it being well past the date it should of arrived. I've had a few issues with my subscription arriving very late in the past but they always arrive with the next delivery. But I've had two separate deliveries, although they where the same order, and I haven't seen it. Is there anything you can do to help me?
Customer Service Representative
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Hello The Gula Path,
Thanks for bringing this to our attention! I'm sorry to hear that you haven't yet received your order. From what I can see on my end, it was sent out on June 14th, and we have not yet seen it returned to us. Unfortunately, it was sent out via Mail Innovations and we do not have a way to track international MI shipments. I apologize for any inconvenience that this may have caused.
I would say first to check with your local post office, to see if there's any input they can give you as to why these shipments are being delayed so frequently. If you can't track down this particular order, we'd be glad to send you a replacement. However, the post office may have clues as to how to prevent this sort of thing from happening in the future.
I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be happy to lend a hand.
Thanks, and have a great day!
Katina
Thank you very much. I've checked the post office and they do not have it. I will look further into this, the PDFs have been been very helpful so far so it's not I'm not too bothered if the package is late. With this latest incident ill have a further look into it, I doubt that it is anything on your end. In the mean time if you could send a replacement that would be much appreciated.
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Customer Service Representative
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No problem! I've set up a replacement in your sidecart, so you should see that come in with your next subscription shipment. Just let me know if the original does eventually find it's way to you, and I can cancel it. Otherwise, you should be all set!
Hopefully there's a way to figure out what's been holding them up so much. If there's anything you'd need me to do on my end to take care of things, just let me know.
Thanks!
Katina
I will, thank you very much.