To Ryan Dancey - One Player's Concerns


Pathfinder Online

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Goblin Squad Member

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Drakhan Valane wrote:
Cirolle wrote:

Its true about thr money.

If some small guild comes in and have only spend 1000 dollars, and Gol have spend 5000, then i think Gol deserves 5 settlements.

And if a single player spent the same $5k they deserve 5 settlements too? Some individuals have spent more than some collective guilds.

By that logic - I spent $1075 on this game so far just for myself. As a "guild" we've spent $1685 (before even starting recruitment). Do I deserve a settlement?

Short answer: no.

...

I thought I left this thread? Dangit, what am I doing back here?

The Exchange

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Let's all hold hands and sing Kumbaya. This game is going to rock. Why continue this thread. Everything that needed to be said has been said. Peace out!!!


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ryan played all of u fools, he is like a daedra lord tricking the s+~+ of all the politicians posters, this game is becoming very interesting each passing day.

Goblin Squad Member

Kabal362 wrote:
ryan played all of u fools, he is like a daedra lord tricking the s@#~ of all the politicians posters, this game is becoming very interesting each passing day.

Hey kabal, I noticed you aren't necroing as many threads recently. Have you given up your necromantic practice, or are you just getting sneakier about it? ;) (just a joke, btw)

Goblin Squad Member

For any lurkers who think this got rough, this link is a yang to the yin that shows we occasionally get along and support the game being awesome in general.

Goblin Squad Member

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I finally had time to read the replies here in the wee hours of this morning (about 2:30 a.m.), so now, I am caught up.

First, I thank Ryan for his multiple replies which have added clarity to his past actions/positions, as well as a better idea of how he plans to move forward into the future. That does not mean that I approve in all cases, but his efforts to clarify are appreciated. That some thought his statements concerning the Golgotha question were clear from the start is certainly those individuals' perceptions and I do not seek to impose my interpretation upon them. However, given the number of posters who have agreed with my thoughts concerning clarity, there seemed to be enough people, including those outside the EoX, with the same perception as myself, to warrant a second look at how all this has played out.

"I don't understand what this thread is trying to accomplish. I am not being dismissive, I am genuinely unsure what Hobs wants Ryan to do."
- Lord Zodd

As the CEO of a company, where promoting positive ties to the entire customer base is crucial - ties forged by clear statements, concise objectives, and professional customer service/interaction - I thought that my concerns about a year of troubling episodes needed to finally be voiced. I do not subscribe to the belief that every customer is always right, nor should the company in question bend over backwards to appease such customers if they believe their policies/actions/practices are correct. The prudent question is how does the company know when they have reached the point where there is need to reexamine their position? My answer would be, when enough people from varying "camps" have the same perception of their performance. I'll use this analogy from my classroom (I teach 8th grade). I make all my own assessments, partly so as to ensure that the phrasing of my questions match the language I have used in teaching the material. One of my philosophies about any assessment is that the phrasing of the test should never interfere with a student's ability to demonstrate mastery. If an inordinate number of students now get the same question wrong, I know I need to reexamine the wording of that question. No matter how well worded I believed that question to be, the fact that it was misinterpreted by a significant number of my students should indicate to me that I did not make myself clear enough.

Second, I believe strongly that criticism should be followed by suggestion and possibly solution. That I now have the time for the latter two, I would like to share the following list of suggestions:

1. I would suggest that the newly hired Community Manager, once made aware of GW's policies and vision, be allowed to perform their duties based on their expertise, rather than be micromanaged by superiors. My hope is that they will be coming in with fresh eyes, no preconceived notions, and free of any baggage about past forum squabbles, individual posters, etc. As I tell all my students at the beginning of a school year, I don't check their past grades, their past indiscretions, I don't interview their past teachers, etc. They start fresh, and I trust in both their desire to make a new start and my experience to evaluate them for who they are now, without bias or prejudice based on past performance. They start with a clean slate. I think the best thing Mr. Dancey can do is allow this new employee to start clean. Doing so allows all of us a fresh start together. I would hope we all would make the best of such an opportunity.

2. I would suggest that when GW seeks our community input on topics as potentially heated as the Land Rush, that the parameters of the discussion topic, the desired end result, and their intended reaction to those results are clear. I would further suggest that GW allows the community an opportunity to ask clarifying questions before the trigger is pulled on such a discussion, and that the discussion is moderated in a fair and consistent manner.

I am not suggesting that discussions be so narrowly defined as to eliminate the value of tangent discussions, but every decently run meeting (these discussion seems akin to meetings on a large scale) begins with an agenda so that participants know the objectives and the moderator can corral less focused participants back on task.

As a final thought, it is true that the most frequent and vocal posters may seem to monopolize the discussion, but an experienced Community Manager reads every post and keeps a tally of how many people they are hearing from and how on target each comment is to the discussion at hand. Barring comment does very little to foster the perception of inclusion.

3. Finally, I would suggest that answers to questions about policy, procedures, positions, etc. be as short, clear, and succinct as possible. I never want to see the head of a company I invest in setting anything but the best example for their staff and the customers they serve. Getting drawn into arguments with customers, retaliating against perceived attacks, and other less professional behavior sets a tone. A clearly made, civil statement that people can be redirected to as often as necessary maintains both your clarity on a given topic, and your level of professionalism.

There have been times where GW replies, sometimes made by multiple staff members, have been worded differently enough that we recipients have walked away with differing perceptions and interpretations. We look to the makers of the game to best educate us about that game, and though we are all human (I personally have recently made and apologized for a mistake concerning my interpretation of a GW policy), we hope every effort is made not to have to apologize in the first place. Expending the time and effort up front in crafting the best, clearest message possible, is always more appealing than having to apologize after the fact. At the same time, I also hope this community is forgiving enough to accept an honest, heartfelt apology when one is given, so long as it is not followed by a continuation of the same mistakes.

Hobs


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Fidelis Shane Gifford wrote:
Kabal362 wrote:
ryan played all of u fools, he is like a daedra lord tricking the s@#~ of all the politicians posters, this game is becoming very interesting each passing day.
Hey kabal, I noticed you aren't necroing as many threads recently. Have you given up your necromantic practice, or are you just getting sneakier about it? ;) (just a joke, btw)

are u a golgotha instigator now? exploiting ppl weakspots, darksides to make us join them. (joke) :)


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For the record, I liked Dancey's decision to block myself and other "veterans" of the Pax thread from posting. It was frustrating, but we needed to hear new voices, not old ones.

Goblin Squad Member

FMS Quietus wrote:
Ryan Dancey wrote:
Some people are engaged in agitprop.
Alright. Fess up. Whom besides me googled that word? :)

It sounds like a fairly clear portmanteau to me, but I've also heard it used before. I think the first time was in a rap called "Anarchist Bookstore" by Paul Berman. "that's just half-assed agitprop to piss off a traffic cop"

On topic, I think GW was responsible to some degree by using the old poll to shortcut the drafting process a bit. It may have come out the same, but it did have dummy accounts in it and enough people had dismissed and overlooked it by that point that the poll no longer reflected the current community very well, and votes were locked in without a chance to call out the fakes or correct anything.
Then there was the apparent miscommunication in what was legitimate in the current landrush: Mr. Hammock said people could sell votes.
Now we had closely-allied but not identical groups separated instead of competing against one another, and people who should still have a vote who had no use for it besides 'selling' it to their ally.
Then, while Mr. Dancey didn't say GW would act on whatever 'the community' said, it apparently sounded that way for many who jumped in. Members of Golgotha and their allies naturally wanted to defend, while those who have something to gain from the removal of rivals got more vocal toward doing just that, often dressing it up as being 'good for the community'.

While I think GW set up the conditions for the firestorm, I'm not saying they intentionally spooked the cow which kicked over the lantern, they just left a lit lantern in a bad spot. I also agree that it will happen again and again, and if they spend a lot of time being firefighters, they're no longer being game developers.
If they play the role of 'gods' as Mr. Dancey said some time back, it's of a deist or pantheist cosmology. It's their job to set up the universal constants, but our job to govern ourselves.

Things like this have been happening since the days of MUDs, at least.

The 'Laws' of Online World Design wrote:

Hans Henrik Staerfeldt's Law of Player/Admin Relations: The amount of whining players do is positively proportional to how much you pamper them.

Many players whine if they see any kind of bonus in it for them. It will simply be another way for them to achieve their goals. As an admin you hold the key to many of the goals that they have concerning the virtual environment you control. If you do not pamper the players and let them know that whining will not help them, the whining will subside.

Hal Black's Elaboration
The more responsive an admin is to user feedback of a given type, the more of that type the admin will get. Specifically, as an admin implements features from user suggestions, the more ideas for features will be submitted. Likewise, the more an admin coddles whiners, the more whining will ensue.
...
Ananda Dawnsinger's Law
The less disruption that occurs in a community, the less able the community is able to deal with disruption when it does occur.

Goblin Squad Member

Keovar wrote:
Things like this have been happening since the days of MUDs

"How can you tell what the hell is happening with all that text flying up your screen so fast," said the friend.

Ah, the days of MUDs.


EoX Hobs wrote:

I finally had time to read the replies here in the wee hours of this morning (about 2:30 a.m.), so now, I am caught up.

First, I thank Ryan for his multiple replies which have added clarity to his past actions/positions, as well as a better idea of how he plans to move forward into the future. That does not mean that I approve in all cases, but his efforts to clarify are appreciated. That some thought his statements concerning the Golgotha question were clear from the start is certainly those individuals' perceptions and I do not seek to impose my interpretation upon them. However, given the number of posters who have agreed with my thoughts concerning clarity, there seemed to be enough people, including those outside the EoX, with the same perception as myself, to warrant a second look at how all this has played out.

"I don't understand what this thread is trying to accomplish. I am not being dismissive, I am genuinely unsure what Hobs wants Ryan to do."
- Lord Zodd

As the CEO of a company, where promoting positive ties to the entire customer base is crucial - ties forged by clear statements, concise objectives, and professional customer service/interaction - I thought that my concerns about a year of troubling episodes needed to finally be voiced. I do not subscribe to the belief that every customer is always right, nor should the company in question bend over backwards to appease such customers if they believe their policies/actions/practices are correct. The prudent question is how does the company know when they have reached the point where there is need to reexamine their position? My answer would be, when enough people from varying "camps" have the same perception of their performance. I'll use this analogy from my classroom (I teach 8th grade). I make all my own assessments, partly so as to ensure that the phrasing of my questions match the language I have used in teaching the material. One of my philosophies about any assessment is that the phrasing of the test should never interfere...

Wow.

This is just like reading a Goodfellow post, after a bunch of unc (Xeen and Blud, just to name names) have come out as total jerks.
Except, you actually started this

Good job Goodfellow copy, not as well written though.

Goblin Squad Member

I definitely think we should enforce Hobs having a TL:DR section to summarize his posts...

Wowzers..

Goblin Squad Member

as for MUDs... still happens there. Aardwolf fer Life.

As for the question of clarity: I can't say. obviously this thred exists so obviously it needed to be addressed.

That said when i first got on and saw "concerning blah blah blah golgotha" thread I ignored it completely, and I would suggest people do that too if they meet these requirements for which I ignored it.

1) I am not Golgotha, I am not allied to Golgotha, I am not an enemy to Golgotha. I'm not even neutral, nigs can stay over there for all I care. In fact I messaged some Pax guy, maybe it was hobs, that I no longer was interested in dealing with Pax at all as it was simply too large, strong and meh sounding.

2) The thread was long. I wasn't there at the start, and clearly it is heated so I didn't want to plunge into something I didn't start or incite.

3) I felt it was a bit ridiculous.

So please, consider whenever you look at something:

Do you care, why?
Is it something you have a right to?
Is it something you feel should even be there in the first place?
Are you being a jerk?

These rules should help guide us all next time ;)

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