Order #275457 (not mine but sent to me) and Order # 2970559 (said delivered but I didn't recieve))

[Aarontendo]

Hiya guys,

I think there's been a very big mistake mine. Yesterday morning I opened a box which was my name and shipping information, but when I opened it the packing slip was for order a Mr.Bush, order #2754657.

What should we do in this case? I'm assuming that this other guy got his name on a box filled with my order (Order 2970559). I'm only in town for one more week so I hope we can get this figured out rather quickly, as I'll be back in Thailand until July at that point :/

Aaron

[Justin Riddler]

Oh noes! I've gone ahead and placed replacements for this order into your sidecart for shipping with your February subscription order. You can verify this change on your My Subscriptions page. If you'd like these to be sent as soon as possible instead just let us know; unfortunately the Arcanis books are not immediately available and have to be ordered from our supplier.

We'll go ahead and notify the other customer of the possible mix-up. Thank you for bringing this to our attention.

If you could please send the missent order back to us, we would be most appreciative. If you reseal the original package and return it to the post office and refuse delivery, they should get the item back to us at no additional cost to you. If they do charge you, so long as the return is being sent via Standard Post, we can reimburse you if you email us a picture of the shipping receipt ([e-mail])

~Justin Riddler
Customer Service

[Aarontendo]

Ah ok I'll run down there Wednesday and send it back (doing teaching license stuff tomorrow :/)

Shipping all the stuff with my next sub is fine, though I wonder what will happen with shipping rates in that case! I generally add a lot of items to my monthly shipment to get the first $10 off shipping for the order (always made it free ;p) Will I still have that option in February? In light of there being two months worth of materials I wonder if it'll push the shipping cost very high for me. Or, will shipping be calculated only on the new stuff and not the existing side cart?

Thank you so much in any case, I'll get to the post office Wednesday straight away ~

Aaron

[Justin Riddler]

You will not be charged the shipment cost related to the replacement items.

~Justin Riddler
Customer Service

[Aarontendo]

Hi Justin, just wanted to touch base that I sent that package back to y'all on Thursday, I'll update this post with the tracking number and the amount then as well. They didn't let me return to sender or reject the shipment as the fella said it had already been opened.

Thank you so much!

Aaron

[Justin Riddler]

Hey there Aaron,

Could you please email that information to us rather than post on the messageboards? Our email address is: [e-mail]

~Justin Riddler
Customer Service

[Aarontendo]

Sure thing will do once I get home tonight =)

Aaron

[Aarontendo]

Got an email from Erik about it today and account credited, seems its all sorted. Thank you guys! =)

Aaron

[Justin Riddler]

Glad to hear it! Happy gaming!

~Justin Riddler
Customer Service