Order 2914643 questions


Customer Service

Lantern Lodge

hey, I got my first great golem sale shipment recently, and checked to see why my other one hadn't arrived yet, only to discover it had a payment declined issue somehow.... the big question is can the order still be altered? if I can drop AP #42 and the flip map maybe I can afford the shipping change to get it here in time for at least right after Christmas... honestly don't know what to do at this point since the order was mostly for a gift as I have the items myself... any idea when it would get here or be shipped if I change the payment and have it go as is? and if there are faster shipping options and how much?

Lantern Lodge Customer Service Dire Care Bear Manager

I cancelled the flip-mat Lairs as that item's inventory was off and is no longer available.

The payment is failing due to a mismatch between the billing address your bank has on file and the one on the order's payment method.

USPS Priority 2-5 business days is how it is currently set.
UPS 3-5 business days is $14.04
2nd day is $33.23
Next Day is $75.41

If you choose next day or 2 day, call customer service Thursday morning to make sure it is correctly updated and shipped ASAP.

All of our mail has been picked up for the day and we are closed tomorrow, so while packages may still be processed for shipping tonight, no more packages are leaving the building at this point tonight.

thanks
sara marie

Lantern Lodge

Sara Marie wrote:

I cancelled the flip-mat Lairs as that item's inventory was off and is no longer available.

The payment is failing due to a mismatch between the billing address your bank has on file and the one on the order's payment method.

USPS Priority 2-5 business days is how it is currently set.
UPS 3-5 business days is $14.04
2nd day is $33.23
Next Day is $75.41

If you choose next day or 2 day, call customer service Thursday morning to make sure it is correctly updated and shipped ASAP.

All of our mail has been picked up for the day and we are closed tomorrow, so while packages may still be processed for shipping tonight, no more packages are leaving the building at this point tonight.

thanks
sara marie

well damn. will have to sort that out then, and at 75 dollars when it wont even get it here by Christmas I might as well go buy the items from the store. While I kind of hate to do it, please cancel the entire order, and I will seek other gift alternatives (and have already started doing so being worried about time.)

Dark Archive Customer Service Representative

I have canceled this order. You can verify this change from your Order History page.

~Justin Riddler
Customer Service

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