I've got a fairly large order that is pending. Originally it was pending due to a change in credit cards but that was changed on 11/11/13.
Can someone tell me why it is still pending?
Sara Marie
Customer Service Dire Care Bear Manager
We've got a ton of orders clogging the tubes from the Great Golem sale. As this is your October subscription order, I'll make sure it goes out as soon as possible.
Any estimate of when it might ship? Will it possibly arrive before Thanksgiving?
I also noticed that the shipping discount changed on the order from a $29 discount to a $10 discount. Do you know why?
Sara Marie
Customer Service Dire Care Bear Manager
It left this morning! I fixed the issue with the shipping and applied the difference as store credit to your account (to use it on subscriptions visit your My Subscription page and check the box for using it on your next subscription shipment).